Quality Assurance Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Quality Assurance Analyst

Location(s): Seattle, WA

Role Overview:

The Quality Assurance Analyst (Test Lead) will manage the product lifecycle and quality assurance processes for in-restaurant and drive-thru payment technology, digital/mobile payment systems, and menu management platforms. This role ensures optimal system performance, regulatory compliance, and seamless payment experiences across US restaurant operations.

• Lead the QA function for payment and menu management systems, driving continuous improvement and operational excellence.
• Manage the product lifecycle, including market strategy, roadmap creation, feature prioritization, requirements gathering, development, and adoption.
• Collaborate closely with product architects, development teams, and third-party vendors to optimize system performance and reliability.
• Identify opportunities to improve system resiliency, simplify upgrades, and standardize integrations with third-party systems.
• Partner with cross-functional global teams, including Deployment, Support, Vendor Management, Global Technology, and Global Treasury.
• Ensure all US payment devices are up to date, PCI compliant, and adhere to regulatory standards.
• Lead demos and present new features to stakeholders and operations technology teams.
• Build and maintain prioritized product backlogs and roadmaps aligned with US and global strategies.
• Oversee and mentor Solution Readiness Managers and Business Technical Analysts.
• Drive collaboration across internal teams and vendor partners to deliver high-quality releases.
• Represent payment technology leadership at conferences and field office meetings.

• 5+ years of QA experience, including 2+ years testing Payment Entry Devices (PED).
• Proven experience in leading QA or Test Lead roles within payment or POS environments.
• Strong analytical, communication, and leadership skills.
• Experience managing cross-functional teams and external vendor relationships.
• In-depth understanding of PCI compliance and regulatory requirements for payment technologies.
• Demonstrated ability to deliver high-quality software builds, features, and enhancements.
• Results-oriented mindset with strong problem-solving and influencing skills.

• Experience with restaurant or retail payment systems.
• Familiarity with digital/mobile payment integrations and menu management tools.
• Track record of mentoring and developing team talent.