Clerk Receptionist

• 1. Provides receptionist support for the program.
• 1.1 1.Answers the phone by responding no later than the fourth ring, when possible, identifies self and program on each call. Handles all incoming calls in a professional and courteous manner.
  2.Identifies reason for calls; take proactive approach to resolving any issues and/or problems, triages calls to the Troup SBHC clinician.
  3.Activates, according to schedule, Troup call phone coverage plan.
  4.Each morning, reviews and triages overnight call
  5.Greets, receives, escorts, and assists patients, visitors, employees and others arriving at the clinic (hospital and community sites) in a courteous and professional manner.
  6.Consistently wears SRHS identification badge and introduces self to patients.
• 2. Assists in maintaining a clean, orderly and safe work area for the Troup SBHC.
• 2.1 1.Maintains safe, clean, and organized environment in all patient areas, including patient exam rooms, treatment, work, and reception areas.
  2.Adheres to safety standards and variance as identified within the hospital.
  3.Complies with SRHS Infection Control and Standard Precautions policies
  4.Assists with maintaining equipment and notifies maintenance of faulty equipment
  5.When assigned, checks refrigerator temperature and documents check at the Troup SBHC, per policy.
  6.Monitors reception/waiting areas. Informs appropriate personnel of any unusual/change in patient's condition/behavior. Assists in documenting such incidents/events.
• 3. Assists with patient support services.
• 3.1 1.Demonstrates competency in scheduling physical exams, urgent visits and follow-up appointments
  2.Assists with booking specialty appointments for patients and processing any necessary prior authorization requests for such services
  3.Demonstrates understanding and competency in utilizing the Hospital's telephone support services for translation assistance for non-English speaking patients.
  4.Demonstrates understanding and competency in arranging for telephone support or signing services for hearing impaired patients
  5.Under the direction of the Troup SBHC physician/physician assistance, forwards and/or faxes patient referrals/information to home health care agencies, pharmacies, specialty appointments, etc.
  6.When requested, assists in placing appointment confirmation and/or follow-up phone calls to no show appointments. Documents reason for no-show and reschedules appointment.
• 4. Maintains a variety of records, including patient documentation on medical records, reports, charge slips, logs, and test results as needed
• 4.1 1.Obtains, prepares, and maintains patient charts in a systematic, complete manner prior to appointments
  2.On a daily basis, sorts/organizes all invoices, incoming reports, consults, test results, and correspondence for the physician assistant and/or Administrative Director review
  3.On a regularly scheduled basis, files Troup SBHC patient records in the official medical record of the patient located in the Health Information Management Department
  4.Responds to (HIM) Health Information Management's ADR (additional documentation request) and provides documentation to HIM as requested.
  5.Reviews and assures that documentation is complete on patient encounter forms before submitting to billing reps for input into MSYS/Ultiview.
  6.Prepares and forwards with appropriate documentation check requests to Administrative Director for sign-off.
  7.Assists in tabulating and recording monthly patient encounters on the Fiscal Year Encounter Form.
  8.Maintains confidentiality of patient information by fully complying with SRHS HIPAA policies and procedures.
• 5. Assists with maintaining, locating, and ordering supplies as requested
• 5.1 1.Maintains clinic and office supplies at appropriate inventory levels.
  2.Is knowledgeable about the Material Management Center's procedures/system for ordering supplies for maintaining smooth operation of the clinics.
  3.Assists the physician and physician assistant in locating and obtaining supplies for the clinic and when required will run errands as directed.
  4.Demonstrates cost-conscious judgment in ordering and utilizing equipment.
• 6. Maintains good patient/staff relations.
• 6.1 1.Practices outstanding customer service by utilizing effective communication techniques with patients, staff, intradepartmental and other internal customers.
  2.Strives to maintain good working relationships with all healthcare team members, patients, and significant others.
  3.Appropriately prioritizes assignments and activities and adjusts workload in order to be as efficient as possible.
• 7. Attends required in-services and staff meetings and seeks out information to help increase performance.
• 7.1 1.Appropriately seeks information or assistance from the supervising physician assistant, clinic physician, or administrative director.
  2.Meets regularly with Administrative Director to maintain open communication regarding pertinent issues and productivity enhancements
  3.Participates in hospital-wide training/in-services as directed.
  4.Is available to attend weekly meetings to discuss Troup patients.

EDUCATION

HS diploma or GED
**Employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St Raphael may meet educational requirements with the applicable combination of education and experience and demonstration of current competences.

EXPERIENCE

Two (2) or more years or work experience in an ambulatory care setting preferred, experience in working with older adults a plus.

SPECIAL SKILLS

Excellent interpersonal and communication skills required. Bilingual (English/Spanish) skills preferred. Computer literacy required. Superior customer service and organizational skills needed