Quality Improvement Coordinator

Choose to be part of a team that is grounded in the virtues of humble, hungry and people smart and join Connections! Connections, an IRIS Consultant Agency (ICA) by Lutheran Social Services of WI & Upper MI, is a non-profit organization that encourages inclusivity, diversity, transparency, respect of ideas, ownership and accountability while working towards a shared vision.

Under the supervision of a Manager, this role assists in the ongoing performance and quality improvement (PQI) across the program. This role supports advanced administrative functions and projects as well as various program-wide initiatives. This person will lead workgroups, assist in special projects, and support the operational functions of the program. This individual will spend a significant amount of time analyzing data, entering data into databases or excel spreadsheets, working with program staff on maintaining accurate data in systems, and preparing reports. This individual will also work collaboratively with program and business services staff to develop and practice efficiencies and metrics that will continuously improve service delivery and client outcomes. This person must possess the skill to independently assess and implement continuous quality improvement initiatives.

In addition, this individual will be required to maintain a small caseload as an IRIS Consultant.

This is a full-time, benefit eligible opportunity working Monday-Friday 8am-5pm with flexibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• In addition to the duties of the Quality Improvement Coordinator this individual must also have the ability to maintain a reduced caseload (as an IRIS Consultant) while managing quality specific responsibilities;
• Provide support and expertise to program staff regarding best practices, State certification standards, and LSS Standards to ensure quality services to clients in accordance with the agency mission;
• Continually assesses program needs as it relates to continuous improvement of processes and procedures and as it relates to compliance with all applicable laws and regulations;
• Analyze data, input data into a excel spreadsheets and electronic databases to includes metrics, outcomes, client demographics, client and program incidents, and various other information tracked by the PQI department; and work in collaboration with PQI on this data
• Research and interpret information related to state and federal regulations in order to assist in responding to inquiries from operations and to ensure program policies and procedures remain in compliance;
• Assist the program and agency in preparing for ICA certification through providing expertise about standards and the process to programs and support services, through providing training and developing tools and guidelines to assist with the process, and through regular maintenance of the LSS Standards portal and self-reporting process;
• Provide expertise and support to program staff for analytic related needs;
• In collaboration with Information Technology (IT), develop standardized and automated means for data collection;
• Engage in program-wide trainings as pertinent to this role or other areas of expertise;
• Collaborate with PQI team members on how to assist with projects;
• Field questions from the lines of service related to accuracy and compliance with data collection;
• Run reports in electronic case management system and validates data with programs;

• Provide expertise to program staff in the development and implementation of program evaluation tools such as case record reviews, client experience surveys, assessment and treatment tools, etc.

• Acts as Liaison between the Department of Health Services (DHS) and program regarding Record Reviews, while ensuring best practice standards are met;
• Acts as the Liaison with DHS regarding Fraud Allegation Review and Assessment (FARA);
• Participating and reporting out during agency and program strategic reviews;

• Provide regularly scheduled program performance feedback to colleagues, which includes metric results that are benchmarked against other agency programs similar in practice.
• In conjunction with other program staff, assist in the development, evaluation and maintenance of business processes that focus primarily on program performance and compliance, client outcomes and building efficiencies for data collection and reporting.
• Participate in other projects and duties as assigned and needed.

PERKS:

• Flexible Schedule
• Works Remotely
• Promotes Wellbeing and Self-Care
• Robust Benefits Packages including:
  
  
  
  • Medical/Dental/Vision
  • Flex Spending for Dependent and Healthcare
  • Ability to Contribute to a 403B
  • Life Insurance
  • Short-term and Long-term Disability
  • Ancillary benefits such as hospital confinement indemnity, supplemental life, pet insurance, etc.
  • Mileage Reimbursement
  • Employee Assistance Program
  
  
  
  
• Paid Time Off Including
  
  
  
  • 10 Paid Holidays
  • Vacation
  • Sick
  • Personal
  
  
  
  
• Service Awards and Recognition
• Provided Technology and Equipment:
  
  
  
  • Laptop
  • Cell Phone
  • Printer
  • Office Supplies
  
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Possess a minimum of a Bachelor's Degree in social work, psychology, human services, counseling, nursing, special education or a related field and have a minimum of one year of supervised experience working with seniors and/or people living with disabilities; OR

• In lieu of degree, have a minimum of four years of direct experience related to the delivery of social services to seniors and/or people living with disabilities and long-term care needs in community settings; OR

• Be a current IRIS Consultant in good standing who has received and exemption from meeting these criteria by the Wisconsin Department of Health Services.




• Have a strong commitment to enabling people to be in control of their lives.
• Have a strong commitment to support people's opportunities to live meaningful lives as valued citizens, friends, and neighbors.
• Capacity to support individuals served to meet required IRIS policies and procedures in ways that maximize administrative ease.
• Capacity to use and apply smartphone, tablet and related technology as well as advanced analytic and Microsoft skills
• Considerable knowledge of human behavior, dynamics of groups, interpersonal relations, negotiation and social interaction.
• Considerable knowledge of social problems and their effects on individuals.
• Ability to organize and plan work effectively.
• Ability to establish and maintain effective public and working relationships

In addition the following is required:

• Has the ability to work in a fast-paced environment with deadlines;
• Has ability to independently seek out opportunities and strive for continuous quality improvement;
• Has the ability and interest to grow and learn to take on more advanced tasks and projects;
• Has strong initiative, organizational skills and a high attention to detail;
• Has strong interpersonal and communication skills and the ability to establish and maintain effective working relationships;
• Possesses ability to work independently and as a team; and
• Possesses ability to maintain a high level of confidentiality.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Ability to travel on day trips as required up to 50%. Some overnight travel may be required, but not frequently.

LSS is an Equal Opportunity Employer (EOE).