New

Inbound Call Center Representative

TEKsystems
$16.10 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, South Carolina, Columbia
Oct 15, 2025
HIRING ASAP! Only 2 openings Job Description * Inbound Customer Service Representatives are needed to support a client in the Eastern Time Zone. Agents can expect a structured work environment, where they have a set schedule with scheduled breaks (2-15 min paid) and lunch (1- 30 min unpaid). * Hours are Monday-Friday from 8am-4:30pm Eastern (7am-3:30pm CST) . OR 9:30am-6pm Eastern (7:30am-4pm CST). * Training is 1 week long and training runs from Mon-Fri 8:00am-4:30pm Eastern (7am-3:30pm CST). Job Duties: * Customer Support Reps will be handling inbound calls from company field technicians that need assistance with a new computer system/app that the company is implementing. The field technicians might need assistance with: password resets, how to navigate the system, how to upload forms into the system, how to connect to the system, troubleshooting errors they are receiving * Agents will be answering inbound calls from field technicians and 3rd party vendors using the new system for the entire duration of their shift. * Multi-tasking and the ability to have great communication skills is a must. * Checking MS Outlook and Team chats during downtime. Skills Customer service, Help desk support, Support, Customer support, Call center, Service desk, Help desk, Troubleshooting, Technical support, Customer service oriented, Customer experience Additional Skills & Qualifications * Need to have GED or HS Diploma. * Call Center experience (1 year or more) * This is a work from home position with 2 morning shifts. * Must have high speed connected internet. * Must have good customer service/communication skills. Pay and Benefits The pay range for this position is $16.10 - $16.10/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.