Community Services Operations Analyst

POSTING TYPE: Open Competitive
DEPARTMENT: Community Services Administration
HOURS: Full-time
PREFERRED HIRING RANGE: $78,981 - $88,854/year (Salary Grade 109)
FULL SALARY RANGE: $78,981 - $123,408/year
LOCATION: Hybrid; telework and in-person at the Northern Service Center, West St. Paul
UNION: Non-Union
CLOSE DATE: 4:30 p.m. on 10/28/2025

Come join us at Dakota County and "Be more". Dakota County employs more than 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers - the kind of careers that make a difference in people's lives. You will not be just another employee; you'll be a valued employee making a difference in the lives of Dakota County residents every single day. Will you be the next person to join us at Dakota County?

Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

NEED TO HAVE:

• Bachelor's degree in business administration, public administration, organizational management or a related field AND

• Two years of professional experience, preferably in a public sector context, to include project management and/or systems development and implementation to total two years.

• A combination of education and professional experience to total six years including, project management and/or systems development and implementation.

• Experience in state, county or city government and/or human services.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Monitor operational performance within the Community Services Administration department and across the community services division, as requested. Conduct organizational and functional analyses and make recommendations for improved operations.
2. Develop and implement process improvement efforts, as needed, and recommend new or modified policies and procedures to ensure compliance and to support efficient operations.
3. Evaluate and recommend the application of tools to support the technical needs and direction for the department. Administer requests for IT assets and equipment requirements.
4. Lead and/or coordinate cooperative initiatives, projects, and tasks with other Dakota County departments, as needed.
5. Assist with the planning and development of budget recommendations on behalf of the Community Services Administration department.
6. Monitor department expenses and revenues and prepare financial reports as requested by leadership.
7. Assist with the division's emergency response, facilities, and safety/risk management functions and related programming.
8. Assist Department and Division leadership with planning, research, policy analysis and reporting of department and divisional projects; make recommendations; prepare and disseminate reports.
9. Perform other duties as assigned.

• Knowledge of human services programs and a broad understanding of the objectives and functions of division-wide programs.
• Knowledge of and experience with strategic planning, financial management, project management, and data collection and analysis.
• Knowledge of performance measurement and data-driven programming.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Experience working both independently and in a team-oriented, collaborative environment.
• Ability to build and maintain relationships with internal and external stakeholders.
• Ability to effectively prioritize and execute tasks in a dynamic environment.
• Ability to use good judgment and make sound decisions.
• Ability to organize work effectively and efficiently and to bring projects to successful completion.