Incident Coordinator/Investigator

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Elwyn seeks an Incident Coordinator/Investigator to review all incidents to ensure that incidents requiring investigation will be thoroughly investigated, in accordance with state rules and regulations and Elwyn policy, and that all other incidents receive appropriate follow-up and corrective action, conducts assigned investigations and internal evaluations of all Elwyn Children's Services to ensure proper risk management, quality care, performs assessments of all services and makes recommendations for improvement in all aspects of service delivery, and assists with facilitating investigations and investigative wrap ups from Elwyn's Adult Behavioral Health.

ESSENTIAL DUTIES & RESPONSIBILITIES

In accordance with the procedures and expectations outlined in Elwyn's Incident Management (IM) Policy, the Incident Coordinator/Investigator:

• Monitors Incident Reports (IRs), Significant Incident Reports (SIRs), and email mailboxes and reviews all IRs and SIRs to ensure completeness and determine appropriate and required action(s)
  
• Ensures appropriate and timely filing and entry into designated systems within twenty-four (24) hours and to designated reporting regulators and agency(ies) per established deadlines, contracts, and regulations, where applicable.
  
• Reviews the IRs and SIRs with the appropriate service area representative - where appropriate, for possible support needed in guiding the teachers, vice principals, principals, and staff with appropriate corrective action/plan.
  
• Where applicable, follow up with the vice principal, teacher, or staff to be informed on the submission of related necessary reports with Childline and/or law enforcement to ensure regulatory compliance.
  
• Where applicable, refer and coordinate incidents with the Title IX Coordinator.
  
• Develops a tracking sheet for incident tracking, and tracks IRs and SIRs for trending (e.g., abuse/neglect cases, peer-to-peer abuse, etc.) to determine training or other necessary follow-up
  
• Analyzes the IRs and SIRs monthly and reports incidents and trends to program leadership quarterly in Continuous Quality Improvement meetings to improve processes and procedures to maintain regulatory compliance
  
• Trains personnel on incident management and mandated reporting to ensure processes and best practices are followed
  
• Participates in policy development (e.g., operations, risk management, quality improvement) for Children Services
  
• Maintains a regular weekly schedule for the administrative review wrap-up meeting to go over completed investigations in a timely manner.
  
• Finalizes all reportable incidents in the incident management system or reports to the required funding agency within thirty (30) days of the incident date, or extended date.
  
• Conducts Investigations by:
  
  • Identifying investigatory question(s)
    
  • Adhering to the Family Education Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA) and other applicable state privacy laws, regulations, and requirements during the completion of interviews and always during the collection of documentation and information,
    
  • Securing all statements, evidence, etc., appropriately, and securing the scene, when possible
    
  • Interviewing victim(s), witness(es), target(s) as soon as possible, once the investigation begins
    
  • Collecting direct, demonstrative, and documentary evidence, including collecting and managing physical evidence and ensuring Chain of Custody
    
  • Identifying, sorting, classifying, reconciling, and analyzing evidence collected
    
  • Completing an investigation report
    
  • Presenting the investigatory results and report to the administrative team
    
• Reviews all investigatory statements thoroughly to ensure identification of additional target(s) and follows up, as appropriate, to ensure all required actions are taken by the appropriate party, including identifying any additional reportable incidents, entering new incidents into the appropriate system and determining whether another separate investigation is required
  
• Provides information, and support, including ensuring that the Director of Labor Relations is notified of any involvement of represented staff or connecting with the service area's Human Resources Business Partner on any staff participation issues with other staff
  
• Adheres to the elements of objectivity, speed, and thoroughness while conducting investigations to come to the best resolution possible
  
• As Incident Coordinator, ensures administrative team uses a preponderance of the evidence standard to determine substantiated findings
  
• Consistently demonstrates the ability to anticipate future needs or problem areas and suggest effective action
  
• Obtains and maintains current knowledge of regulatory standards and updates relative to Elwyn's Children's Services programs
  
• Maintains a current ODP Certified Investigators manual (received as part of formal training)
  
• Completes Peer Reviews of investigations and participates in the review of own investigations (e.g., lessons learned) to become more proficient in job duties
  
• As a mandated reporter, demonstrates responsibility through responsiveness to others and competent follow up on risk management matters requiring additional attention
  
• Travels to sites to conduct investigations
  
• Obtains and maintains Certified Investigator training and credentialing
  
• Performs other duties as assigned

QUALIFICATIONS & SKILLS

• High school diploma or graduate equivalency diploma (GED); bachelor's degree in the field of human services or related field preferred
  
• Two (2) years of experience as an investigator or equivalent investigatory experience
  
• Obtain and maintain Pennsylvania Certified Investigator status (if not certified investigator upon hire, must complete the certified investigator training within six (6) months of hire) regardless of state or program allowing for a consistent and thorough understanding of the investigatory process
  
• One (1) year experience working directly with people with intellectual, developmental, or medical disability(ies)
  
• Knowledge of investigation policies, procedures, and standards required per applicable regulations, payors, and state agencies
  
• Must possess high ethical standards, a reputation of honesty and credibility, versatile interviewing abilities, good judgment and flexibility
  
• Highly developed organizational skills
  
• Excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; ability to learn and independently use internal and external investigation reporting and management systems
  
• Experience with an Electronic Health Record preferred
  
• Demonstrated strong attention to detail
  
• Knowledge of the population Elwyn serves including children and adults with behavioral health issues, and intellectual, developmental, and physical disabilities
  
• Ability to independently write comprehensive reports in English with proper grammar and spelling; ability to present findings clearly and objectively
  
• Ability to work in a potentially emotion-filled environment
  
• Ability to conduct interviews in a variety of locations, including but not limited to licensed facilities, group homes, and community settings; availability to travel for business, to work flexible work hours, as needed with some overnight travel
  
• Ability to work in environments where individuals with behavioral issues may be present
  
• Completion of Direct Support Professional (DSP) I training during first six (6) months of employment and DSP II during second year of employment, or earlier
  
• Must have current, valid driver's license in state of residence, two (2) years driving experience in the United States, and acceptable driving record

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.