Customer & Partner Engagement Lead - Health & Life Sciences
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 18, 2025 | |
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OverviewThere's never been a more exciting time to work in Health & Life Sciences (HLS) at Microsoft. This role offers the opportunity to help healthcare organizations harness technology and innovation to reimagine the patient experience, restore the joy of practicing medicine, and improve outcomes across the HLS ecosystem. As the Customer & Partner Engagement (CPE) Lead for HLS, you'll be a key member of the HLS Executive Operations team-reporting to the Chief of Staff and partnering closely with the Corporate Vice President (CVP) of HLS Product Engineering, who leads the division, and the broader HLS leadership team. You'll drive disciplined, high-impact engagement efforts that strengthen relationships, deepen strategic alignment, and deliver measurable results. You'll lead the rhythm of executive external engagement-ensuring the right prioritization, preparation, and follow-through for high-impact interactions. You'll help the CVP and leadership team stay deeply connected to customers and partners by coordinating executive briefings, tracking key commitments, and curating insights that inform product strategy and decision-making. You'll also develop and manage strategic communications and event participation that showcase Microsoft's innovation and customer impact across the health and life sciences ecosystem. This role offers a front-row seat to the industry's most advanced Health & Life Sciences workloads, collaborating with leading healthcare innovators who are pushing the boundaries of what's possible. We are looking for a candidate who is a strategic and disciplined operator who leverages AI-driven tools and cross-functional partnerships across product, engineering, research, marketing, sales, strategy, business development, and communications to deliver cohesive engagement and communications impact. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponsibilities:Customer & Partner EngagementManage the CVP and Leadership Team's external engagement rhythm, including prioritization, pipeline management, briefings, and tracking.Ensure clarity of objectives, quality preparation, and timely follow-through for all high-impact engagements.Support senior engineering leaders on top opportunities to remove blockers and strengthen customer and partner alignment.Facilitate executive-to-executive connections and roadmap alignment.Triage and route critical escalations, ensuring clear ownership, accountability, and resolution tracking.Manage executive sponsorship of strategic or at-risk accounts with structured continuity and follow-up.Capture and synthesize customer and partner insights to inform product and engineering priorities.Plan and execute executive briefing sessions to ensure purposeful, insight-driven engagement.Coach account teams on executive engagement strategy, overseeing all requests for CVP participation. Strategic External Engagement & CommunicationsBuild and execute high-impact strategic communications programs, including executive participation in industry events and customer/partner forums, aligned to HLS priorities.Develop executive briefings, event materials, and narratives that showcase Microsoft's innovation and impact across the health and life sciences ecosystem.Partner across engineering, marketing, communications, and field teams to ensure cohesive storytelling and coordinated engagement. Executive Operations IntegrationPartner with the Chief of Staff and Executive Operations team to drive planning, rhythm of business, and operational alignment across HLS.Lead communities of practice connecting teams contributing to Customer & Partner Engagement (CPE) and strategic external engagement & communications.Leverage Microsoft AI and data tools to automate workflows, streamline reporting, and surface insights that enable faster, more informed decision-making.Anticipate leadership needs and coordinate cross-functional inputs to ensure clarity, foresight, and disciplined execution.Embody our culture and values. | |