Customer Service Lead Domestic

Unifi Aviation LLC
$ 17.00
flight privileges
United States, Georgia, Atlanta
Oct 27, 2025
Requirements and Description Passenger Assistance Lead Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits can take you. Job Summary: Responsible for leading a team of agents and providing wheelchair assistance to passengers requiring assistance at the airport at all stages between curb side and aircraft. Benefits: Flight Privileges: Offered after 30 days for employees and eligible family members! Bi-weekly pay for hourly employees Full time starts at 30 hours per week! Paid time off (for full time employees). Comprehensive Medical, Dental and Vision Insurance. (for full time employees) 401k for all employees. Exclusive discounts and additional wellness programs. Job Duties: Assists and transports passengers requiring wheelchair assistance at the airport to/from gate. Carefully lifts special needs passengers up/down stairs of aircraft and in/out of wheelchairs in a safe manner. Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination. Assists special needs passengers in transporting and claiming personal belongings and baggage. Reads the airport monitors to check arriving and departing information and sets up gate for incoming passengers who need special assistance. Uses PAXTrack system to report pick up and drop off of special needs passengers. Greets and escorts special needs passengers in a friendly and courteous manner. Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs. Gathers wheelchairs in the concourse and returns them to the staging area for usage. May assist in arranging for ground transportation. All other duties as assigned Qualifications: * High School diploma, GED or equivalent education. * Must be at least 18 years of age. * Must be able to obtain credentials required as per airport or state or customs requirements. Preferred Qualification: * Six months of relevant work experience in the aviation or ground handling services industry. Physical requirements: * Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend. Working conditions: * Must be able to work rotating shifts and hours, nights, weekends and holidays, overtime. * Must be able and open to work in outside weather conditions which may include severe seasonal elements. " Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."