WATER DISTRIBUTION SUPERVISOR

WATER DISTRIBUTION SUPERVISOR
DEPARTMENT OF PUBLIC WORKS
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Water Distribution Supervisor for the Water Operations Division within the Department of Public Works. Under the direction of the Assistant Director of Water Operations, the position is responsible for the management of the Drinking Water Distribution System Maintenance and Repair program in the Department of Public Works (DPW) for the City of Worcester. This position will coordinate and oversee the daily operations, maintenance and emergency response activities of the program including supervision of staff, management of assets, vehicles, and inventory, and ensure safe, efficient work practices. The Water Distribution Supervisor will also support capital planning, budgeting, and project coordination efforts.

Bilingual and multilingual applicants are encouraged to apply.

ESSENTIAL TASKS:

• Coordinate the maintenance and repair of water mains, water services, hydrants, valves and water meters
• Coordinate the emergency response process related to water main breaks and customer water emergencies
• Oversee buildings and grounds maintenance at the Water Operations headquarters
• Manage the Water Operations fleet of vehicles and equipment, including assigning vehicles and tracking maintenance and repairs
• Manage inventory of stock and equipment
• Track program progress and prepare reports as needed
• Organize, and maintain Water Operations assets in an asset management system
• Support Water Engineering in planning and coordinating projects to upgrade and replace water system components
• Provide support to Water Operations administration in development of annual budget, capital improvement planning and capital equipment purchases related to the program
• Organize, assign, supervise, and inspect the daily work of assigned employees
• Receive, investigate, and follow through on complaints from the general public
• Observe personnel at work to ensure safe working conditions and take action to correct unsafe work procedures
• Attend and participate in staff meetings, vendor meetings, and other relevant meetings
• Participate in training opportunities and skill building exercises
• Follow and adhere to Department and City government rules, regulations, policies, and procedures
• Direct, assist, instruct, and train operational staff in the safe and professional operation of the Division
• Follow progress of work, check efficiencies of employees, and make recommendations to the Director for personnel adjustments as necessary to obtain proper flow of work and optimum performance
• Anticipate or investigate causes of delay or inadequate performance and take corrective measures as needed
• Make recommendations for improvements in procedures or methods to increase effectiveness and reduce costs
• Maintain discipline, morale, and harmonious personnel relations
• Handle complaints and grievances within limits of established policy
• Assist with rating and evaluating employees' performance

SECONDARY ELEMENTS:

• Perform any function consistent with the proper care of the City's water distribution system
• Present verbal and written reports as required and maintain administrative and operating records as required
• Assist with other related public works functions including civil disaster cleanup, safety operations, and civil defense activities
• Perform other duties as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the construction, installation, maintenance and repair of municipal water distribution systems
• Fundamental understanding of water distribution system hydraulics and the applications thereof in the field; often on short notice
• Ability to read and interpret plans and specifications for water distribution systems
• Ability to work with employees of all levels and across all divisions within the DPW&P
• Ability to make sound decisions with minimal direction
• Ability to manage crews of workers and projects concurrently
• Excellent organizational skills in order to maintain correct and updated inventory of stock, equipment and vehicles
• Excellent computer skills particularly related to updating and preparing reports
• Regular onsite attendance is required

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Ten (10) years of experience in the construction, installation, maintenance, and repair of a municipal water distribution system
• Ten (10) years of experience managing personnel and productivity
• Knowledge of the principles and practices of drinking water distribution system operations and maintenance
• Massachusetts Water Operator Distribution License Grade D2
• Ability to obtain Massachusetts Water Operators Distribution License Grade D3 within one (1) year of hire with a goal of ultimately obtaining a Grade D4 Distribution license within five (5) years of hire
• Basic computer skills including skill in organizing and maintaining an asset management system Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS:

• Associate's Degree in Civil, Environmental Engineering or related field
• Twelve (12) years of experience in the construction, installation, maintenance, and repair of a municipal water distribution system
• Twelve (12) years of experience managing personnel and productivity
• Five (5) years of experience in the maintenance of buildings and grounds
• Five (5) years of experience in managing a large vehicle fleet
• Massachusetts Water Operations Distribution License Grade D3
• Massachusetts Water Operators Distribution License Grade D4

SALARY RANGE: $91,667 - $109,408 annually, full-time, exempt, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, NOVEMBER 14, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.