Trainer, Customer Service Rep - Charlotte, NC
 Lincare Holdings | |
 United States, North Carolina, Charlotte | |
 Oct 29, 2025 | |
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The Trainer provides training and support for all new Customer Service Representatives within a designated company area.
* Responsible for providing excellent customer service support * Identifies new Customer Service Representative staff and schedules training * Provides training for applications * Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales * Provides training on creating, organizing, updating, and maintaining patient charts * Reports to region manager/regional VP a monthly schedule of training * Coordinates special projects as assigned * Communicates policy changes and best practices * Schedules on-going and training for existing employees as needed * Mediates and resolves conflict to prevent escalation * Travels as needed to cover for Customer Service Representatives who are on vacation/leave * Assists with training acquisition Customer Service Representative staff on systems * Helps location management review applications of potential new hires, when requested * Solves problems independently with minimal supervision | |