Director of Retail Operations

Director of Retail Operations - The Salvation Army Adult Rehabilitation Center (ARC) Milwaukee

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our Adult Rehabilitation Centers provide life-changing programs while operating retail stores that fund our community services.

About the Role

Lead our retail operations as Director of Retail Operations, where you'll oversee a comprehensive network of stores, warehouse operations, and work therapy programs. This senior leadership role combines strategic retail management, operational excellence, and mission-driven work to support The Salvation Army's rehabilitation programs and community impact.

Classification: Full-Time Exempt, Salaried
Pay Rate: $77,000-$82,000/Year

Key Responsibilities

Financial Leadership

• Manage staff and resources with integrity and fiscal accountability
• Support budget preparation and daily management of center operations
• Review finance and sales reports daily/weekly with accuracy oversight
• Guide departments to work within approved budgets

Operations & Production Management

• Oversee all product donation pickup and store delivery operations
• Manage warehouse production for maximum efficiency and cost control
• Develop and implement product control procedures to prevent shrinkage
• Coordinate with vendors for rag and bulk sales to maximize profitability
• Maintain records on product acquisition, production, and sales trends

Store Operations Leadership

• Oversee comprehensive store operations across multiple locations
• Participate in sales forecasting and strategic planning
• Lead monthly manager meetings and develop marketing strategies
• Collaborate with leadership team on expansion and contraction opportunities

Property & Equipment Management

• Oversee preventative maintenance of all center properties and equipment
• Ensure compliance with OSHA Safety Guidelines and TSA policies
• Manage ARC fleet in accordance with Federal and State regulations
• Control property, utility, and supply waste while managing repairs
• Gather bids and coordinate property projects

Team Leadership & Development

• Supervise Regional Retail Manager, Store Managers, Warehouse Manager, Transportation Supervisor, and Maintenance staff
• Handle recruiting, interviewing, hiring recommendations, and training
• Conduct annual personnel reviews and oversee time/attendance management
• Support corrective actions and ensure HR policy compliance

What You'll Need to Succeed

Education & Experience

• Bachelor's degree in business administration, marketing, or industrial arts preferred
• Five years of industry experience including production scheduling, supervision, and recruitment
• Equivalent combination of education and experience considered

Required Certifications

• Valid driver's license and qualification to drive TSA vehicles
• Forklift certification required (trainer certification preferred)

Essential Skills

• Strong English communication skills for leadership and personnel interactions
• Proficiency in Microsoft Office Suite with strong Excel skills
• Problem-solving abilities and excellent people development skills
• Ability to work flexible schedule including early/late shifts, Saturdays, and some holidays

Physical Requirements

• Ability to lift and move up to 50 pounds regularly
• Capability to stand, walk, and work in warehouse/store environment
• Close vision, distance vision, and ability to adjust focus
• Comfortable working in temperature-fluctuating environments

What Success Looks Like

• Effective budget management and financial accountability
• Efficient operations meeting production and sales goals
• Strong team leadership and staff development
• Compliance with all safety and regulatory requirements
• Successful coordination of multiple retail locations
• Positive contribution to rehabilitation program goals

Travel Requirements

• Regular travel to center properties
• Attendance at assigned training sessions

Working Conditions

Work is performed in warehouse/office/store environments with moderate noise levels. Full-time position requiring weekend and evening hours as needed.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.