Comm Specialist-IAH

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.

SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

Job Description:

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, New Mexico & Washington. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Communication Specialist at Independence at Home (IAH) will provide support on both internal and external communications, creating relevant messages based on publicity needs and goals and reaching diverse stakeholders including media, care partners, allies, employees, volunteers and the broader community. Promotes Independence at Home's mission and community service through traditional communications as well as new media. The Communication Specialist will actively promote IAH's mission and community initiatives through traditional and digital channels, producing compelling content aligned with IAH's mission, vision, and values.

You Will

Writes, edits, and produces various communication projects for different IAH target audiences, with an emphasis on communication to community members, older adults, family caregivers, stakeholders, and partners. Deliverables include: IAH newsletter management, internal communications, paid advertisement, call and video scripts, social media management, digital/online content, collateral, direct mail, email, client letters, event presentation slide decks, press releases, ad hoc assignments.

Supports external communications promoting IAH programs and services, including creating engaging content for various social media platforms to raise awareness about the IAH's mission and services. Creates communication materials to increase follower engagement, reach, and impact.

Collaborates with the IAH Directors and outreach teams, ensuring consistent promotion IAH programs, messaging and branding across all social and online media channels. Will engage with the online community, responding to moderately complex inquiries while escalating complex issues to higher level, and cultivating relationships with supporters and partners with the support of Directors to enhance IAH online presence and support its goals.

Create engaging presentations and support materials for community meetings and events. Ensure project deliverables reflect the voice and values of SCAN and IAH, with a focus on diversity, equity, inclusion, and belonging.

Coordinate with colleagues to prioritize projects and ensure project goals and deadlines are met. Provides concise project updates and progress reports for all assigned projects.

Works closely with internal team and outside vendors (designers, videographers, etc.) to meet agreed-upon project timelines regarding design and production. Maximizes use of project management system for consistent project communication, vendor assignments and version control.

Knowledge of regulations (e.g., CMS, DHCS) and ensures that all member communications are submitted to and reviewed by IAH Directors for regulatory requirements and assist in seeking compliance and/or legal approval, as needed.

Participates in cross-functional teams, providing communications recommendations; maintains collegial, collaborative relationships.

Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; and participating in professional societies.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Preferred, but not required: High School Diploma/GED/Bachelor's Degree in Journalism, Public Relations, Marketing Communications.

A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.

0-3 years' experience in marketing, political or other advocacy communications. Experience with copywriting, compliance, and production.

Experience in healthcare and/or Medicare Advantage, nonprofit or government categories is preferred.

Bilingual Spanish/English is preferred for this role. (If bilingual, testing will be administered to assess proficiency).

Must have a thorough knowledge of standard English conventions of advertising, marketing, editorial and digital writing and content development.

Must be proficient in MS Office suite, including PowerPoint.

Must be fluent in uses of platforms such as Instagram, Facebook, X (Formerly Twitter), LinkedIn, Constant Contact, Canva, Bitly and show an entrepreneurial ability to use these tools to promote IAH.

Strong interpersonal skills, especially the ability to articulate a point-of-view, act with integrity and operate effectively in a cross-functional team environment.

Regularly report on campaign performance, identify key insights, and adjust campaign activity.

Must be able to handle multiple tasks simultaneously, flex easily should projects or priorities shift and demonstrate excellent organizational skills including working under deadline pressures.

Ability to work with minimal supervision and meet deadlines consistently without sacrificing quality is a must.

What's in it for you?

• Base salary range: $64,000to $92,602 per year
• Hybrid position
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)