Administrative Assistant II

College of Graduate Studies:

The UCF College of Graduate Studies provides leadership, resources, and services that enhance graduate education and postdoctoral training through program development, enrollment management, and advanced technological support. In collaboration with campus and external partners, we strive to deliver exceptional quality education and support that enriches the lives and careers of diverse graduate students and scholars.

The Opportunity:

We are seeking an approachable and adaptable Administrative Assistant who will warmly welcome and direct visitors, students, faculty, and staff to the College of Graduate Studies. This role is the first point of contact and requires professionalism, courtesy, and a calm demeanor in a high-intensity environment.

Responsibilities:

• Greet and assist visitors, ensuring a positive and welcoming experience.

• Answer and direct incoming calls, emails, and walk-ins promptly and efficiently.

• Manage front desk operations and handle a high volume of visitors with ease.

• Provide administrative support to the Dean's Office, including preparing documents, compiling records, and organizing information.

• Coordinate mail and email distribution and assist with ad hoc projects as needed.

• Perform moderately complex administrative functions of the unit.

• Utilize MS Outlook to handle correspondence and maintain communication, including preparing updates and keeping budget spreadsheets current. Ensures administrative and procedural processes are upheld in a timely manner.

• Maintain strict confidentiality at all times.

• Act as the liaison for department and building facility needs, submitting and tracking facilities tickets to ensure timely resolution.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 4+ years in a customer service, administrative assistant, or office support role.

• Experience in higher education.

• Proficient with Microsoft Office Suite and Canva.

• Experience with PeopleSoft, Slate, and Voca.

• Able to anticipate needs and handle sensitive situations with professionalism and discretion.

• Able to adapt quickly to changing priorities and situations.

• Skilled at multi-tasking in a fast-paced environment while maintaining composure.

• Strong problem-solving abilities to address challenges effectively.

• Highly organized and detail-oriented.

• Professional, courteous, and calm under pressure.

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.