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Responsibilities will include, but are not limited to:
Communicates and interacts with patients, visitors, and other health care professionals in an effective manner and maintains positive, cooperative relationships
Utilizes and maintains electronic communication systems to ensure communication among the health care team members and patients/families, including text pagers, locator badges, wireless phones, and other new systems
Provides information and direction to health care personnel and visitors coming to the unit, answers the telephone; takes and delivers messages and assists in keeping White Boards updated at least daily as appropriate
Helps to answer call lights, maintain call-light system, and relay information in a timely manner to appropriate team members
Proficient in navigating web-based resources and using online clinical and business applications
Performs computer functions within scope of role as defined by the individual unit
Maintains accurate census information; (e.g., timely ADT entry into IDX, Premise bed board activities, correct level of accommodation charges, and census reconciliation)
Processes patient charges including batching charges in a timely manner, as appropriate
Notifies appropriate health care professionals of a patient admission and prepares the required forms with patient identification information
Completes and maintains hospital and nursing records
Uses appropriate medical terminology and symbols, i.e. verbal, written and electronic
Assists health care providers in scheduling patient tests and appointments
Practices standard precautions in infection control in accordance with institutional policy
Assists staff during emergencies, and other patient cares and services as directed
Maintains a process for ordering, obtaining, and storing supplies that is cost effective and meets unit needs
Participates in unit staff meetings and in-services
Performs other projects or tasks as assigned
Aptitudes required in order to perform responsibilities:
Work in an environment with conflicting demands and/or priorities and rushed and/or urgent timelines
Manage multiple assignments and provide quick reaction and immediate response to emergencies
Maintain attention to detail over extended period of time and continually be aware of variations in changing situations
Strong communication skills and a tolerance for an active work environment with potential for negative behavior
Work well with all levels and types of people
Minimum Eligibility Requirements:
- Graduation from high school and any combination of clerical experience, health care experience and/or post high school education which totals one year, or
- Any combination of clerical experience and/or health care experience which totals two years.
Desired Qualifications:
- Preferred candidates will possess: 6 months of clerical experience, public contact/customer service experience, medical terminology knowledge, proficiency in MS Word, and proficiency in MS Excel. Excellent communication skills
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University of Iowa
Nov 04, 2025