Assistant Property Manager

WORK PERFORMED:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Assist with efforts to help drive customer retention and increase overall customer satisfaction.
• Help ensure the strong financial performance of the assets within the assigned portfolio.
• Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Review and code invoices and submit for approval.
• Assist with managing capital improvement projects as needed.
• Look for and offer recommendations to reduce operating expenses.
• Assist with negotiating and managing vendor contracts and managing vendor services on-site.
• Conduct regular property inspections to prevent problems/identify opportunities.
• Adhere to company, division and department policies and procedures and ensure property compliance with OSHA standards, building codes, regulations, and governmental agency directives.
• Assist with review and monitoring of daily work order report and weekly outstanding work order report.
• Initiate customer billings as needed.
• Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections.
• Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
• Review and understand leases related to assigned portfolio.
• Assist with coordinating customer projects and follow-up on customer work requests.
• Identify and implement procedures to minimize insurance risks.
• Responsible for the field activities associated with a property or portfolio of properties
• Field, track and respond to customer service requests in a timely and thorough manner
• Assist with Accounts Receivable as needed
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication

REQUIREMENTS:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Proactive mindset with a focus on continuous improvement and problem-solving.
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Flexibility and adaptability to changing priorities and environments.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications
• Knowledge of basic business practices
• Willingness to obtain North Carolina Real Estate License.

EDUCATION/EXPERIENCE:

• 
  Bachelor's degree preferred or an equivalent combination of education & experience will be considered.
  
• 2-4 years' experience in full service commercial property management highly desirable.
• Budgeting or other financial experience preferred.

WORK ENVIRONMENT:

This job operates in a professional office environment, as well as throughout a variety of properties and may include event set up labor (portable tables, grocery pick up, decorations). May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the properties, including roof and basement. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.