Senior AI Workflow Engineer

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

We're launching a company-wide AI Transformation to embed artificial intelligence and automation into how we operate, innovate, and deliver value, across every function of the business. In this role, you will be a catalyst for that transformation. You'll partner directly with business leaders to identify high-impact opportunities, design and deploy AI-driven solutions, and drive adoption that delivers measurable results. This position combines technical engineering insight, strategic business analysis, and change leadership to accelerate AI-powered performance and productivity at scale.

Process Discovery & Analysis

• Partner with departmental leaders and subject-matter experts to map current workflows, identify inefficiencies, and manual pain-points.

• Leverage qualitative and quantitative methods (interviews, process logs, system data) to prioritize opportunities where AI and automation can deliver meaningful value.

• Translate business challenges into clear technical requirements and design.

AI Workflow Development & Operationalization

• Architect and implement end-to-end AI-enabled workflows, integrating internal and third-party systems (ERP, CRM, ticketing systems, etc.).

• Rapidly prototype, validate, iterate, and deploy production workflows with a focus on reliability, scalability, and maintainability.

• Establish observability and telemetry around usage, performance, drift, cost, and incident metrics.

• Define and apply governance, compliance, and "human-in-the-loop" guardrails to ensure responsible AI operation (data privacy, audit trails, rollback capability).

• Create and maintain documentation and change-control processes.

Adoption, Evangelism & Change Management

• Present deployed workflows to business stakeholders, conduct training sessions, gather feedback, and refine solutions accordingly.

• Serve as an internal champion and educator for AI adoption; drive awareness, build trust, address concerns, and enable non-technical users to leverage new tools.

• Work with leadership to establish best practices, standards, internal playbooks, and governance frameworks for AI workflows across the organization.

Required Qualifications:

• 5+ years of software engineering experience, strong proficiency in languages such as Python, C#, etc.

• Demonstrated experience in building automation pipelines or AI-enabled systems that integrate multiple data sources or services.

• Solid understanding of APIs, event/data pipelines, orchestration, and system integration patterns.

• Proven ability to collaborate with non-technical stakeholders, analyze business processes, and deliver solutions with measurable business value.

• Excellent communication, presentation, and storytelling skills; comfortable translating technical concepts into business outcomes.

• Self-directed project ownership from discovery through deployment, monitoring, and iteration.

Preferred Skills:

• Hands-on experience with AI/LLM integration, embeddings, agent frameworks, or workflow orchestration.

• Experience deploying or operating self-hosted models or private-cloud AI infrastructure.

• Familiarity with cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and microservices.

• Prior experience in process automation, digital transformation, or enterprise workflow improvement projects.

Why Join Us

AI is rewriting how modern companies operate and here, you'll be the one writing that story. This is a rare opportunity to build and scale AI systems that teams will rely on every day. You'll work across the business, move fast from prototype to production, and see your ideas make a real impact-quickly. If you're energized by big challenges, ownership, and building what doesn't exist yet, this role was made for you.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions:

Light & Wonder and its affiliates (collectively, "L&W") are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.