Instructional Designer III

The Senior Academic Advising Training & Development Specialist is responsible for designing, implementing, and maintaining professional development programming for academic advisors and advising managers at the University of Arizona.

This role ensures that the advising community is equipped with the knowledge, tools, and support necessary to foster undergraduate student success. The specialist will lead training initiatives, manage training for key advising technologies, produce advising publications, and serve as a liaison with institutional partners to keep training content aligned with university policy and practices.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Duties and Responsibilities:

Training & Development

• Develop and facilitate synchronous and asynchronous training activities for academic advisors that explain policies, processes, curriculum, and student resources necessary for promoting undergraduate student success and incorporating student development theory into training content to help advisors address various student populations.
• Develop and facilitate synchronous and asynchronous training activities for academic advisors on Trellis, UAccess, Advising Central Dashboard (applying assessment principles to ensure effective outcome for advisors).
• Write and refresh business process guides for technology tools such as Trellis (e.g. appointment scheduling, appointment check-in, case notes, and service cases, UAccess (e.g. The Advisement Report, transfer credit report, course exceptions, and advisor assignments), and Advising Central Dashboard (e.g. student data on factors that are impacting student success) that are used by advising community while utilizing knowledge of effective teaching theories to ensure a comprehensive training program.
• Have the knowledge and expertise to teach/train complex principles, theories and concepts to advising peers (student development theory, program development, addressing competencies of relational, conceptual and informational components of academic advising).
• Collaborate with campus partners at all levels of the institution to understand new or amended campus policies, processes, curriculum, and/or resources that need to be addressed in academic advising training and development.
• Collect and analyze data on student success to identify needed training for academic advisors and share with Academic Advising leadership.

Troubleshoot & Problem Solve

• Resolve complex problems and questions from the advising community regarding academic policy, process, curriculum and/or services for students.

Advisor Specific Publication

• Curate the monthly advisor newsletter by securing content, organizing content, proofreading content before mailing to academic advising community through Mailchimp.

Conferences/Summits

• Participate as part of the ARC team in developing and delivering new programs such as an annual academic advising conference or summit for the University of Arizona.

Knowledge, Skills, and Abilities:

• Academic advising addressing competencies of relational, conceptual, and informational components of academic advising knowledge.
• Effective teaching to produce & deliver training materials for the advising community knowledge.
• Student development theory to promote advising approaches that address student retention and completion knowledge.
• Program development skills to support the development of a comprehensive advisor training program.
• Effective verbal and written communications skills.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

• Master's Degree preferred.
• Experience with MS Office Suite, Adobe Creative Cloud, UAccess, Trellis, Advising Central (a UAIR Dashboard); and Brightspace/D2L. (Needs to be provisioned for UAccess, Trellis, UAIR Student Medium Access).
• Experience with CRM such as SalesForce and SIS such as Peoplesoft or Banner.
• 3-5 years of academic advising experience.
• 3-5 years teaching experience.