Depot Repair Tech II / Field Service Engineer II

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

This is a HYBRID role serving depot repairs and field service work. Role will transition to Full Time field work when depot project is completed.

Depot Role:

• Troubleshoot malfunctioning equipment by replacing or repairing circuit cards, mechanical sub-assemblies, and discrete components and calibrate equipment according to manufacturer specifications.
• Refurbish equipment by replacing worn components and cleaning exterior covers. Perform final testing of repaired or refurbished equipment by using various diagnostic tools.
• Perform administrative responsibilities using software applications to provide asset management and call tracking.
• Maintain inventories of parts to support depot repair

Field Service Role:

• Install, upgrade, repair, and maintain instrument systems in defined territory
• Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.
• Establishes and maintains customer relationships
• Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
• Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
• Assist the quality team with data collection and timely reporting to facilitate performance analysis.
• Manage service parts inventory levels
• Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
• Complete all required documentation in service tool (SFDC) same day as service
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs
• Assume additional responsibilities for special projects as directed.
• Willing to travelfrequently in territory and across North America. Field travel 60-80%

Qualifications:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience preferred.
• 2-5 years relevant experience

EEO Policy Statement