New

Desktop Support Technician

TEKsystems
$25.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan, company vehicle
United States, Wisconsin, Madison
Nov 08, 2025
Under the supervision of a Technical Unit Supervisor, this position is part of a team responsible for supporting the computer and network infrastructure of a large enterprise environment. Contractor will provide on-site and field service support to various locations and will be based out of the Madison area. Key Responsibilities * Maintain and support enterprise software and hardware systems. * Install, configure, and troubleshoot computer hardware and software at multiple office and courthouse locations. * Provide technical customer support and take corrective action as needed. * Perform field service tasks including hardware upgrades and issue resolution. * Respond effectively to unplanned events such as system failures or emergencies affecting production systems. Travel Requirements Travel will vary based on workload and project timelines. A minimum of 50% travel is expected, including overnight stays. Required Knowledge, Skills, and Abilities * Ability to set up computers, peripherals, and A/V equipment * Knowledge of operating systems and hardware * Technical troubleshooting skills * Professional customer service and communication skills * Understanding of local and wide area networking * Ability to implement infrastructure hardware and respond to technical emergencies * Familiarity with cybersecurity policies and practices Education and Experience - Required * Associate's degree in computer science, IT, or related field * Experience providing phone-based technical support * Experience in hardware/software support and maintenance * Experience installing and troubleshooting computers, printers, scanners, and peripherals Preferred Qualifications * Experience with audio/visual technologies and video conferencing tools * Experience supporting Windows Server, Remote Desktop Services, Active Directory, Group Policy, and LAN environments Licensing & Certifications * Must meet minimum standards for operating a company vehicle * Must be able to travel with overnight stays as needed Work Environment Primarily indoor office settings with controlled temperatures and low noise levels. Frequent travel to off-site locations for equipment installation and maintenance is required. Physical Demands This role involves significant physical activity including lifting (up to 75 lbs), walking, standing, sitting, and handling equipment. Occasional climbing, kneeling, and crawling may be required. Job Type & Location This is a Contract position based out of Madison, WI. Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Nov 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.