Assistant Director of Ticket Operations

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

• Ability to travel locally and nationally.
• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends, and holidays.

• Driver's License Check
• Fingerprinting Check
• Expanded Background Check

• Begin time: 8:30 AM
• End time: 5:00 PM

Administrative

Bachelor's degree in an appropriate specialization and two (2) years of experience; OR a Master's degree in an appropriate specialization; OR six (6) years of experience; OR an equivalent combination of relevant education and/or experience.

Serves as the event manager for Athletics events and external events for the Athletic Ticket Office. Responsible for the day-to-day ticket sales, ticket operations, gameday operations, and customer service. Provides support to ticket operations and game events. May supervise student assistants.

• Assists with game/event management for all sports programs as it relates to ticket office and sales and will serve as point of contact for visiting teams, officials, security promotions, spirit groups, and the band.
• Responsible for day-to-day ticket office needs. Preparing and organizing tickets and other materials for hosted events. Inbound and outbound calls to local community members and ticket holders about information and ticket sales. Getting athletic venues ticket booths in working order for event days.
• Assists the AD of Ticket Operations with coordinating service with university providers, such as Facilities Management, an external vendors.
• Coordinates game operations logistics, such as preparing ticketing needs prior to event day, and assisting with the distribution of tickets to student athletes, visiting teams and guests.
• Process reports & sales through the ticket system Technotic for game days.
• May recommend changes on policy and procedures as necessary.
• Plans and arranges special events and related activities as it relates to ticket sales.
• Creates and distributes tickets for events.
• Adheres to all State of Florida, University, NCAA, Conference USA, and department rules and policies. Reports any known NCAA violations or concerns to the Director of Athletic Compliance and be responsible for the monitoring of any subordinate as it relates to NCAA regulations.
• Assists the Assistant AD of Ticket Operations with gameday operations and events.
• Interprets and implements policies and procedures as they apply to an assigned area.
• Ensures the athletic department is in compliance with all institutional, conference, and NCAA rules and regulations,including the development and implementation of procedures by which compliance will be determined and documented.
• May supervise lower level staff or students
• Serves as the merchant account's primary contact or technical contact; Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit; Will have access to a third party system (software, gateway, etc.) that processes, transmits, and/or stores cardholder information.