OneStop Enrollment Officer I

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides the highest quality of customer service to the FIU community utilizing a variety forms of communication methods within flexible work hours as needed. The professional is expected to gain knowledge on all areas of enrollment services such as Admissions, Financial Aid, Registrar, and Student Financials. Demonstrates the highest level of professionalism that coincides with FIU's pillars of leadership: institutional knowledge, effective communication, operational excellence, continuous assessment, and
performance management.

• Provides excellent customer service support through a variety of methods such as but not limited to telephone, email, live chat, and in-person to resolve questions and concerns from students, parents, faculty, staff, collegiate departments, and other third parties.
• Utilizes the university's student information system and related software and technology proficiently in the carrying out of duties. Assists with implementation, testing and improved efforts related to technology.
• Advises, investigates, problem-solves and resolves questions across the enrollment pathway in multifaceted activities associated with prospective and current students in areas of Enrollment Services including Admissions, Financial Aid, Registration, Records, Retention, Graduation as well as other related student support services such as Advising, Orientation, etc. across all campus locations. Contacts student advisors, colleges or other university departments to clarify situations, as necessary; intercede and/or advocate on the student behalf.
• Provides efficient and effective referrals for students who need assistance from academic service areas by building active referral networks with academic service colleagues.
• Participates in the implementation and evaluation of individual strategies to enhance student services. Works collaboratively with other service specialists to identify individual service training needs to the supervisor. Demonstrating knowledge of, and support for University initiatives focused on recruitment, retention, and improved student services.
• Attends external and internal programs to represent FIU Financial Aid; Admission and Registration as needed.

Bachelor's degree and one (1) year of experience.

Administrative

Begin time: 8:00 AM

End time: 5:00 PM

Expanded Background Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.