New

Engineering Support Specialist

NOKIA
$72,600 - $134,828
United States, California, Sunnyvale
520 Almanor Avenue (Show on map)
Nov 12, 2025
We are seeking a highly motivated Desktop Support Specialist to join our Enginnering Support team. In this role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of their Engineering equipment and software. Your expertise will be crucial in maintaining productivity and delivering an excellent user experience across our organization. Provide Tier 1 and Tier 2 support for hardware, software, and network issues. Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices. Manage user accounts and access rights in Active Directory and related systems. Respond to support requests via ticketing system, phone, and in-person channels. Perform routine maintenance, upgrades, and repairs on IT equipment. Support onboarding/offboarding, including device setup and data handling. Document procedures, solutions, and contribute to the knowledge base. Collaborate with team members and educate users on IT security best practices. Bachelor's degree in IT, Computer Science, or related field, or equivalent experience. Basic experience in desktop support or IT helpdesk is a plus. Strong knowledge of Windows 10/11 and Microsoft Office (O365). Familiarity with macOS and Linux environments is advantageous. Experience with Active Directory, networking (TCP/IP, DNS, DHCP), and VPNs. Skilled in troubleshooting hardware issues across various devices. Excellent problem-solving, attention to detail, and customer service skills. Relevant certifications (e.g., CompTIA A+, Microsoft Desktop Support) are beneficial. About Nokia Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future. Learn more about life at Nokia. About the Business Group In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.