Service Access Team Lead - Duke Urgent Care Croasdaile

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Service Access Team Lead - Duke Urgent Care Croasdaile

Duke Urgent Care Croasdaile is a dynamic clinic at the forefront of accessible healthcare in Durham. Serving patients of all ages, from newborns to adults, the clinic provides expert care for minor injuries and illnesses, including sprains, fractures, respiratory infections, and allergic reactions. With a diverse team of skilled providers, including a dedicated pediatric specialist, Duke Urgent Care ensures personalized, high-quality treatment when it's needed most. Known for innovation and excellence, this trusted clinic is a cornerstone of progressive healthcare for the community.

Location: 1821 Hillandale Road, Suite 24A, Durham, North Carolina 27705

Clinic Hours: 8am - 8pm, Monday through Sunday

Schedule: Monday - Friday

What you will do:

As the Service Access Team Lead, you will oversee daily front-end operations, ensuring patients receive timely, accurate, and compassionate service. You'll support staff, coordinate with clinical teams, and help maintain efficient workflows that promote excellent patient care.

Responsibilities:

• Coordinate and take part in department or clinic service activities, including greeting, interviewing, registering, admitting, and discharging patients.
• Work with other departments to coordinate diagnostic and treatment services, ensuring efficient operations and quality patient care.
• Supervise and assist with determining patient sponsorship eligibility, setting up financial arrangements, and establishing service fees.
• Maintain communication with medical staff and other team members to manage policies and procedures related to patient flow, and the use of space, time, supplies, and equipment. Provide recommendations to leadership on improving patient care and clinic efficiency.
• Review patient charges for accuracy and assist with questions about billing and payment processes.
• Plan and schedule work for clerical staff, ensuring tasks are properly assigned and the team has the space, resources, and training needed to perform their duties effectively.
• Oversee or provide input on personnel actions such as hiring, performance evaluations, promotions, and vacation schedules.
• Perform other related duties as assigned to support clinic operations.

What you will need:

Education

• High school diploma required.

Experience

• Four years of experience in a healthcare setting is required.
• An Associate's degree in healthcare or business may substitute for two years of experience.
• A Bachelor's degree in business or healthcare may substitute for four years of experience.

Degrees, Licensure, and/or Certification

• N/A

Knowledge, Skills, and Abilities

• Data Entry/CRT
• Customer Service
• Telephone Protocol
• Duke Accounting System
• Duke Payroll System
• Medical Terminology
• Scheduling
• Insurance Claims
• Microsoft Office

Distinguishing Characteristics of this Level

• N/A

Job Title: SERVICE ACCESS TEAM LEADER

Job Code: 4549

FLSA: N

Job Level: D1

Revised Date: 06/03/2024

Supervisory Responsibility: No

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.