Spectrum of Care Clinic - Clinic Manager

This is a 2-year, grant funded position; employment beyond the initial 2 years is dependent on obtaining additional funding.

Description of Position:
The Spectrum of Care Clinic will provide DVM students with robust clinical training and primary case management experience. The Clinic Manager for this clinic helps coordinate and oversee daily operations for the clinic, working closely with ASA and the VMC to fulfill job duties.

We are seeking a highly skilled and motivated leader with strong knowledge of patient care, equipment and procedure in a clinic environment. The ideal candidate will thrive in a dynamic academic environment and possess a strong passion for mentorship and program development.

Essential Functions:
60% operations,
Working as a back-up for the Lead Technician and Client Services Specialist
Work with Lead Technician and Customer Services Lead to implement protocols enhancing patient services
Work with Veterinary Medical Center and Lead Technician to manage inventory, supplies
Understand finance reports and make recommendations to capture revenue
Coordinate maintenance and repairs with UMN Facilities as needed
Develop and implement process improvement protocols to ensure continual evaluation and enhancement of clinic processes.
Mentor students and work with those working in the clinic to support teaching.
Work with other supervisors on patient flow, referrals and shared processes
Provide feedback to staff in day to day activities of the clinic including performance reviews and ongoing management tasks.
Participate in topic rounds with veterinary students relating to areas such as production, finances, and sustainable business practices.
Primary on-site point of contact for escalated client concerns. Works closely with Veterinary Medical Center staff to coordinate responses and address needs.

30% project management,
Coordinate regulatory compliance efforts
Work with the Marketing Department to develop and implement strategies for client recruitment and retention.

10% staffing
Coordinate hiring, training, and staff schedules

All required qualifications must be included in the application materials

Minimum Qualifications:
BA/BS plus at least two years of experience or a combination of related education and work experience to equal at least six years.
Graduate of an accredited veterinary technician program and certified/licensed in MN

Preferred Qualifications:
Proven ability to manage a diverse team with strong leadership, coaching, and motivational skills.
3-5 years of experience overseeing operations in a veterinary clinical setting.
Experience growing a veterinary practice.
Experience managing inventory, budgets, and financial statements.

What is the Spectrum of Care clinic?

Spectrum of Care is an emerging pedagogy to intentionally teach clinical problem solving, flexible treatment plans and contextualized care. Many seasoned general practitioners already practice this way, but it is a learning gap that has been identified at teaching institutions. The Spectrum of Care Clinic at UMN is a teaching clinic designed to provide clinical year veterinary students primary case responsibility with a broad range of clinical presentations outside the walls of a tertiary referral center.

Pay Range: $28/hr to $36/hr; depending on education/qualifications/experience

Time Appointment:100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).