IT Support Specialist

Current Job Openings >> IT Support Specialist

IT Support Specialist

Summary

More about this job >

Description

HawkEye 360 is currently seeking an IT Support Specialist to join the company. This role will be responsible for day to day support and triage of user devices and enterprise systems. This role serves as the customer service support first contact. The IT Support Specialist manages the day-to-day operations of the enterprise service desk Tier 1+. This role will support the corporate staff and engineering staff to ensure business needs are being met. This role will make operational recommendations to IT leadership to improve performance of users systems and to address problem resolution. Additional duties, include authoring standard operating procedures, assisting with policy development, training and onboarding of personnel. This role will report to the IT Services Engineer.

As the IT Support Specialist, your main responsibilities will be:

• Install desktop, laptops (PC, Mac, Linux), peripherals, and software products for developers and corporate users;
• Troubleshoot, diagnose, and resolve end user equipment and peripherals for both in office and remote employees;
• Maintain Office 365, configure email accounts and troubleshoot email flow issues;
• Manage New Employee on-boarding and issuing assets;
• Manage Active Directory (Account creation, password resets, group and distro list membership, OneDrive, SharePoint, etc.);
• Manage new/existing users in Okta;
• Manage new/existing users in SalesForce;
• Troubleshoot data connectivity and/or protocol issues;
• Understand the use of certificates in providing secure access;
• Install security patches and updates when necessary;
• Maintain inventory of IT assets;
• Troubleshoot Mobile Device Manager and remote access to corporate resource/IP;
• Monitor application, system and security logs across enterprise and take corrective actions;
• Coordinate technical support with vendors and/or consultants to resolve application and hardware issues;

Your skills and qualifications:

Essential education and experience:

• Demonstrated ability providing hands on experience delivering IT support service to an enterprise of at least 100 people
• Strong communication skills and ability to remain calm and professional in all circumstances;
• Experience with helpdesk administration of Office365
• Experience installing application/system/OS updates and patches
• Demonstrated customer service support skills
• Strong technical troubleshooting skills
• US Citizenship and the ability to obtain and maintain, at a minimum, US Collateral Secret Clearance.

Desirable:

• Ability to quickly analyze and solve complex technical problems during periods of intense demand
• 30+ Credit Hours towards a Bachelor Degree in Computer Science, Information Technology, or Engineering
• Troubleshoot technical issues across multiple systems
• Experience with tools to include EDR, XDR, Remote Access
• Experience with GCC High environments
• Experience with Atlassian Tools
• Experience implementing NIST 800-171 based assessments
• Strong understanding of computer security and threats
• Maintain strong customer focus, including the ability to manage customer needs and multiple work priorities
• Technical certifications such as Security+, MCE: Microsoft 365 Enterprise Administrator, or AWS Cloud Practitioner

Salary Range: $50,000 - $65,000 annually

HawkEye 360 offers a compensation package that includes a competitive base salary plus annual performance bonus and benefits. We consider many factors when determining salary offers, such as candidate's work experience, education, training & skills, as well as market and business considerations. We are also open to considering candidates with experience and qualifications at a different level than required in a job posting, which may affect the compensation package offered.

Company Overview:

HawkEye 360 is delivering a revolutionary source of global knowledge based on radio frequency (RF) geospatial analytics to those working to make the world a safer place. The company operates a commercial satellite constellation that detects, geolocates, and identifies a broad range of signals & behaviors. We employ cutting edge AI techniques to equip our global customers with high-impact insights needed to make decisions with confidence. HawkEye 360 is headquartered in Herndon, Virginia.

HawkEye 360 is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

To all recruitment agencies: HawkEye 360 does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, HawkEye 360 employees or any other organization location. HawkEye 360 is not responsible for any fees related to unsolicited resumes.