Business Analyst

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities include communicating with all staff and management to determine their business requirements needs; conducting group discussions and user interviews to understand and document functional business processes and work flows in a team setting; communicate business problems and desired solutions with solution providers and work to meet requirement deadlines.

• Gain an understanding of key business systems, tasks and workflow decision-making.
• Review key business decisions, business scenarios and processes made during analysis and design.
• Identify specific configuration requirements and business solutions for identified processes.
• Verify and test requirements and business scenarios for each solution ratio requirements and business solutions for identified processes.
• Make changes to the business model if required.
• Make amendments to system documentation.
• Work with project development and implementation teams of each business solution to ensure that:
• Business requirements are met.
• All documentation is current and up-to-date.
• All system changes are implemented, tested and verified.
• Training modules and training reflect the specific requirements identified.
• Communicate with all internal staff, as well as CBNA branches, NSCC, and DTC to determine business solutions, communicate and resolve conflicts.

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Education,Training and Requirements:

• Minimum of Associate's Degree with Business and IT emphasis
• All applicants must be 18 years of age or older

Competencies:

• Displays good planning, organizational, time management, analytical, investigative, and negotiation skills
• Well-developed written and oral communication skills
• An ability to clearly understand a business process, communicate it, and translate it to functional system requirements
• Relate to customers and co-workers with respect, providing clear and detailed information
• Display an intermediate level competency with Microsoft Office applications, as well as personal computer skills

Experience:

Proven Business Analyst or senior level project management experience required. Experience within defined contribution, defined benefit, audit, trust and fund trading a plus. Familiarity with writing testable requirements; knowledge of typical migration and implementation issues associated with each project; knowledge of SQL and Visual Basic concepts.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.