Ambient Assistant Program Analyst
Clinical Systems - Applications Administration Job Summary The Ambient Assistant Analyst provides hands-on support for the deployment, maintenance, and optimization of AI-powered documentation solutions across the health system. Responsibilities include assisting with system troubleshooting, user training, workflow adaptation, and technical issue resolution. The role involves collaborating with clinical staff, IT teams, and external vendors to ensure AI assistants function effectively and meet provider needs. Additionally, the Analyst collects and organizes user feedback, supporting continuous improvement efforts to enhance adoption and system usability.
The Ambient Assistant Analyst plays a critical role in the implementation, support, and optimization of AI-powered ambient documentation tools across multiple clinical settings. This position applies clinical applications knowledge and technical expertise to assist in deploying, troubleshooting, and refining AI scribe solutions, ensuring seamless integration into clinical workflows.
Working closely with healthcare providers, IT specialists, and operational teams, the Analyst gathers user feedback, identifies workflow challenges, and supports system enhancements that improve efficiency and provider satisfaction. The role requires a strong foundation in technology deployment, problem-solving abilities, and a customer service mindset to assist in the growth and success of the Ambient Listening Program.
This position is classified as Flexible for onsite work requirements.
- This role allows partial or full days of remote work. Job duties require routine physical presence at a UCSF or network/affiliate location, for specific categories of activities. Onsite presence is expected to be multiple days per week but certain activities may require employee to be in the office for more extended periods. Onsite location may vary within the Bay Area as this position supports multiple network and affiliate locations.
- Onsite activities may include, but are not limited to, collaboration meetings, customer meetings, team-building events, go-live readiness activities and support, 1:1 meetings, and team meetings.
- Employee will be responsible for commuting expenses. Expenses to travel to a non-UCSF location may be reimbursable to the extent that they exceed the employee's standard commute and follow UCSF policy.
- Standard hours are M-F 8-5 PST, but business need may require work during the evenings, weekends, and onsite at various locations up to 5 days per week during go-lives or critical transitions.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $81,200 - $131,100 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Health AI team at UCSF Health is responsible for the strategy, deployment, and oversight of artificial intelligence solutions across the health system. The Ambient Listening Program is a key initiative within this team, focused on implementing AI-powered scribe solutions to enhance clinical documentation and streamline provider workflows. The program collaborates closely with clinical, operational, and IT teams to ensure the successful deployment and optimization of AI-driven ambient assistants. Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
- 1 year relevant work experience
- Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
- Strong problem-solving skills, with the ability to quickly identify and address technical or workflow challenges.
- Excellent customer service and interpersonal communication skills, with the ability to engage productively with clinicians, IT staff, and operational stakeholders.
- Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
- Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
- Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.
Preferred Qualifications
- Ability to analyze data trends, compile reports, and support decision-making for program improvements.
- Experience supporting health IT deployments, including EHR integrations (Epic preferred) and AI-based technologies.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 008795 CLIN APPLICATIONS PROFL 2 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
remote work
Nov 20, 2025