Bilingual Spanish Care Coordinator Sr.
 SCAN Group | |
$25.38 to $36.76
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paid holidays, tuition reimbursement, 401(k)
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 United States, California, Long Beach | |
| 3800 Kilroy Airport Way (Show on map) | |
 Nov 21, 2025 | |
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SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter. Job Description: *Remote position will work M-F 8am - 5pm Pacific Time* SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, New Mexico & Washington. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter. The Job Contribute to the care and well-being of SCAN members, empowering them to age in place by collaboratively assessing, planning, coordinating, and monitoring their holistic needs. Focus on addressing members' care coordination needs, processing referrals and services, supporting navigation of the healthcare system, and responding to and resolving escalated issues with compassion and efficiency. You Will Perform general and specialized assessments/screenings to determine and provide appropriateinterventions, referrals and authorization of services. Actively participate in special projects withan ability to balance competing priorities and/or serve as a SCAN liaison, including collaborationand coordination with DHCS counterparts for various specialized DHCS requirements and Act as a point of contact with members, providers, and medical groups for interpretation andadministration of various benefits/programs, and to troubleshoot a wide range of complexpsychosocial and escalated access issues for dually enrolled Medicare/Medi-Cal SCANbeneficiaries and other SCAN members. Use advanced motivational interviewing techniques to understand and accurately addressmember goals and issues, and to de-escalate when needed to minimize conflict and avoidgrievances from members and providers. Provide coordination of care utilizing an advanced level of understanding about member benefits,collaboration with various internal and external teams to develop action plans, and a wide rangeof community resources, addressing and resolving access to care issues to support better healthoutcomes and a positive member experience. Complete timely and accurate documentation, such as assessments/screenings, care plans,service plans, case notes, and service requests in multiple computer systems/programs andensure corresponding documentation is submitted within established timeframes and following Demonstrate an advanced level of understanding and practice of organizational, analytical, criticalthinking, and leadership skills to resolve issues and assist team members with members,providers, vendors, and other internal and external departments. Coordinate care and/or services through collaboration with county offices and governmentalagencies (e.g. Social Security Administration, Department of Public Social Services, LA CountyDepartment of Mental Health) as needed. Exhibit professionalism and empathy in all interactions and able to de-escalate tense situationswith members and provider partners. Utilize and assist in the development of department desktop procedures, workflows, job aids andtraining material. Identify barriers to work processes and brings potential solutions/revisions to theattention of the supervisor/manager. Serve as a subject matter expert on processes within teamand for other teams. Performs work under minimal supervision. Handles complex issues and problems and refers onlythe most complex issues to higher-level staff. Possesses comprehensive knowledge of subjectmatter. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.) High School Diploma required. Some college preferred. 5+ years working in managed care, healthcare environment, or case management. 2+ years working with seniors and working remotely strongly preferred. Technical expertise - Advanced technical skills for functional area Problem Solving - Basic problem-solving skills Communication - Good communication and interpersonal skills Use advanced motivational interviewing techniques, including de-escalation, to understand and accurately address member concerns. Ability to work in an environment where continuous coaching and feedback is the standard practice. Ability to proactively seek out answers, work independently, and serve as a subject matter expert within team and to other teams to troubleshoot member issues. Strong interpersonal skills, including excellent written and verbal communication skills. Strong organizational skills. Strong critical thinking skills. Ability to collaborate effectively within a multidisciplinary team, both within SCAN and with provider partners. Ability to appropriately maintain confidentiality. Strong knowledge of medical terminology and abbreviations. Deep understanding of CMS and DHCS regulations, including Special Needs Plan requirements. Deep understanding of local community resources for seniors What's in it for you?
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-CS2 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) | |