Sheltering Manager

Job Title: Sheltering Manager

FLSA Status: Full Time - exempt
Reports to: Director of Programs

Schedule: Full-Time, Exempt

Rate of Pay: Range of $85,00 - 95,000 annually (depending upon experience)

Closing Date: 11/26/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Key Responsibilities

Program & Operational Leadership

* Directly supervise the Crossroads Manager, Lambuth Program Supervisor, Harbor Lights Supervisor, Culinary Services Manager, while providing strategic guidance to other shelters across the Intermountain Division under the direction of the Director of Programs.
* Oversee the effective operation of divisional lodging programs, including shelters and recovery centers, ensuring consistent quality, compliance, and alignment with The Salvation Army's mission.
* Maintain shelter environments that are safe, welcoming, and conducive to client recovery and transition into permanent housing, sobriety, and/or employment.
* Develop strategies to enhance program effectiveness, client outcomes, and long-term sustainability of shelter and recovery services.

Team Management & Development

* Conduct weekly one-on-one meetings with direct reports to support professional growth, strengthen leadership capacity, and monitor departmental goals.
* Meet monthly or bi-monthly with other divisional shelter services for guidance and support.
* Lead by example in establishing effective communication, professional boundaries, and respectful relationships with staff, residents, volunteers, and community partners.
* Facilitate and deliver in-service training sessions for program and operations staff in conjunction with the QA Manager; support continuous skill development and knowledge sharing.
* Ensure effective application of The Salvation Army's management and disciplinary procedures, including coaching staff, to address performance concerns constructively and professionally.

Policy, Compliance & Risk Management

* Serve as the primary resource for shelter and recovery program policies and procedures; develop, update, and maintain related documentation, forms, and guidelines.
* Ensure timely review and resolution of incident reports, client grievances, and safety concerns in accordance with TSA standards and regulatory requirements.
* Establish and maintain baseline service expectations for all shelter and recovery operations, with an emphasis on safety, client outcomes, and program effectiveness.

Performance Monitoring & Reporting

* Develop, analyze, and present monthly statistical and performance reports to measure outcomes, identify deficiencies, and implement corrective actions.
* Support weekly and monthly staff and leadership meetings to ensure consistent communication, accountability, and progress toward divisional objectives.
* Oversee program budgets, ensuring resources are managed effectively to achieve program and financial goals.

Representation & Collaboration

* Represent The Salvation Army at internal and external meetings, community partnerships, and public functions as assigned.
* Ensure appropriate leadership coverage during the absence of subordinate managers to maintain consistent service delivery.
* Collaborate with divisional leadership to align shelter and recovery programs with broader organizational strategies and community needs.
Qualifications

Education & Experience

* Bachelor's degree in Social Work, Psychology, Public Administration, Nonprofit Management, or related field required.
* Master's degree preferred.
* Minimum of 5 years of progressive leadership experience in shelter, housing, or recovery program management.
* Supervisory experience in a nonprofit or social services setting required.
* Experience with recovery-oriented care, housing-first models, or trauma-informed care preferred.

Skills & Competencies

* Strong leadership, communication, and team-building skills.
* Proficiency in crisis management, conflict resolution, and staff development.
* Ability to manage program budgets, contracts, and compliance requirements.
* Knowledge of HMIS or other case management systems, data reporting, and outcome measurement tools.
* Commitment to trauma-informed, client-centered, and culturally responsive service delivery.

Physical Requirements

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.

Other Requirements

* Minimally 21 years of age and possessing a valid, in-state driver's license
* Availability to work occasional evenings, weekends, or on-call shifts for crisis response.
* Commitment to The Salvation Army's mission and values.