Hispanic Speaking & Writing Community Manager

Community Managers on our client's team provide a crucial perspective on the business dynamics. We are seeking an individual with a human centric, culture obsessed discipline that can dive deep into audience insights, media trends, cultural shifts, and tech innovations to inform strategic recommendations. Our team is collectively redefining and modernizing the way we harness consumer and cultural intelligence, develop brand strategy and plan for attention.

We are looking for a Hispanic-speaking & writing Community Manager to join our team.

KEY AREAS OF RESPONSIBILITY:

• Ongoing monitoring of brand social channels & relevant online conversations looking for highest impact opportunities to engage (including proactive identification of conversations & communities strategically and creatively relevant for the brand)
• Continuous active listening on brands currently tracking every follower interaction: comments, responses, DM's
• Analyze brand and cultural trends for consideration of creative team
• Bring insight on a subject-matter and specific subculture.
• Willing to go beyond basic tracking to analyzing and drawing hypothesis, including providing a daily digest of observations + recommendations
• Use third party tools to manage brand's pages
• Read every comment across all social posts, and respond to consumers across these channels, maintaining a consistent brand voice across these conversations, and using the opportunity to engage followers, probe further insights, or advance brand goal
• Follow proper escalation systems, as needed, for followers with negative feedback.
• Seek opportunities to insert the brand in social conversation, whether around relevant trending topics/news or engaging with social influencers/celebrities/other brands