Partner Program & Enablement Communications Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We're looking for a strategic and creative Partner Program and Enablement Communications Manager to lead, develop and drive the communications across our global partner ecosystem. In this role, you'll drive awareness, engagement, and adoption of our partner programs and enablement initiatives by delivering clear, consistent, and compelling communications.

You will act as the guardian of partner program messaging, ensuring consistency and clarity across all touchpoints.You'll work cross-functionally with global & regional partner teams, partner programs leader and partner operations teams to ensure our partners are informed, empowered, and equipped for success.

This position is an individual contributor role reporting to Senior Director, Partner Programs and Success.

Responsibility

• Develop and execute the global partner program and enablement communications strategy, ensuring alignment with program objectives and milestones

• Ensure partners understand program requirements, benefits and available resources

• Collaborate with partners sales enablement team to communicate training opportunities, accreditation and certification paths, and resources that help partners grow their business

• Create compelling curated partner-facing collateral, FAQs, guides, presentations, and messaging that reinforce program value and business outcomes

• Plan and execute communication campaigns to increase partner awareness and participation in key initiatives

• Maintain a consistent communication cadence through a communications calendar and repository of program-related content and assets internally and externally for partners

• Manage content and messaging on partner portal, email campaigns, and partner program channels to ensure accurate, timely, and engaging information

• Partner closely with product marketing, global partner team, and operations teams to align messaging and priorities

• Monitor engagement metrics (email open rates, portal visits, event attendance) and use insights to optimize communication strategies

• Collect and analyze partner feedback to continuously improve messaging, enablement materials, and communication effectiveness e.g. through surveys, analytics and partner engagement insights

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Marketing, Communications, Business, or related field

• 12+ years of experience in leading global or regional partner communications programs

• Experience managing communication across multiple channels, including email, partner portals, events and social platforms

Preferred

• Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines

• Collaborative mindset with a track record of working effectively across teams and departments

• Understanding of partner programs and partner enablement including accreditation/certification programs

• Strong writing and storytelling skills, with the ability to simplify complex information into clear messaging

• Experience in technology, SaaS, or channel-driven organizations with partner ecosystems (SIs, resellers, MSPs, ISVs, CSPs)

• Ability to analyze data and translate insights into communication improvements

• Exceptional attention to detail and passion for partner success

• Proficiency with communication and engagement tools (e.g. marketing automation, PRM platforms, content management systems, learning management systems)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $133,800.00 - $189,000.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

Washington DC: $140,000.00 - $197,750.00 base salary

Ohio: $117,200.00 - $165,575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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