CARS Administrative & Client Services Assistant

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

CARS Administrative & Client Services Assistant

Behavioral Health Services

Hourly Pay Range: $19.88 - $29.83

Closing Date: 12/2/2025 or upon receipt of the first 50 applications

Job Summary: The CARS Administrative & Client Services Assistant provides a wide range of high-level administrative support and holds a specialized and dual-function responsibility for direct client service support. This position is responsible for executing complex administrative tasks, including professional document creation, specialized referral processing, and operational coordination, while also serving as a key support contact for clients. This includes managing the Community Access to Recovery Services (CARS) phone line, providing on-site navigation, and offering brief de-escalation for walk-in individuals in distress. This role is crucial for ensuring smooth office operations and providing a safe, welcoming, and supportive environment for clients.

Essential Responsibilities:

• Manage CARS phone line on a rotational basis. Serve as the primary on-site point of contact for walk-in clients, providing high-level, trauma-informed customer service to identify their stated needs and connect them to the appropriate services or clinical staff.
• For individuals who may be in distress, utilize de-escalation techniques to support a safe and welcoming environment until a clinical staff member or appropriate responder can intervene. Act as the administrative point of contact for requesting emergency responders (e.g., 911, Milwaukee Mobile Crisis) as needed.
• Manage the intake and processing of incoming CARS referrals and critical incident reports, ensuring accurate logging and routing. Serve as the Family Care Referral Liaison. Process and manage WisGo Funding Requests.
• Create, format, and polish professional documents, reports, executive summaries, and presentations. Provide scheduling support, data entry, and project assistance as needed.
• Serve as a primary or backup point of contact for administrative duties, including managing office supply inventory, placing print orders, and coordinating with vendors.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a valid Wisconsin Driver's License, able to be maintained throughout employment.

• Meet at least one of the following education and experience requirements:




• Possession of a High School Diploma or GED equivalent and five (5) years of related experience, including at least two (2) years of experience as an Administrative Assistant, Executive Assistant, or in an Operations Support Role, and at least one (1) year of experience in Human Services, Mental Health, or a Crisis Support Setting.
• Possession of an Associate Degree or higher in Human Services, Social Work, Psychology, Business Administration, or a related field, and at least two (2) years of experience as an Administrative Assistant, Executive Assistant, or in an Operations Support Role, and at least one (1) year of experience in Human Services, Mental Health, or a Crisis Support Setting.
• Possession of a Bachelor's Degree or higher in Human Services, Social Work, Psychology, Business Administration, or a related field, and at least one (1) year of experience as an Administrative Assistant, Executive Assistant, or in an Operations Support Role, and at least one (1) year of experience in Human Services, Mental Health, or a Crisis Support Setting.




• Advanced proficiency in Adobe Acrobat and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).

Preferred Qualifications:

• Formal training in de-escalation and mental health first aid.
• Knowledge of HIPAA and 42 CFR Part 2.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.