New

Director - Epic Technology Services (Infrastructure & Environment)

Memorial Sloan
United States, New York, New York
200 Hudson Street (Show on map)
Nov 28, 2025
Job details About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe. Exciting Opportunity at MSK:Director - Epic Technology Services (Infrastructure & Environment) AsDirector - Epic Technology Services (Infrastructure & Environment),you'llshape the vision, operations, and technical excellence behind MSK's Epic platform-powering the systems that help us deliver world-class cancer care. Reporting to theVPof Epic Systems,you'lllead the strategy for infrastructure, environment planning, release management, and device integration that ensures our Epic ecosystem runs seamlessly and securely.You'llcollaborate closely with Epic Hosting, Technical Coordinators, and MSK's enterprise technology teams to drive performance, resilience, and innovation. This is a high-impact leadership role guiding multiple technical domains and influencing enterprise direction.You'llpartner with Epic Application Directors and Managers to align technology strategy with institutional goals, champion operational readiness, and lead complex problem-solving that shapes the future of digital healthcare at MSK. Role Overview Technology Management Governance and oversight of Epic software lifecycle (SU, upgrade, environment planning) Ensure MSK Epic system integrity through deep knowledge of Epic system architecture, integrations (e.g., Rhapsody, HL7), and environment refresh strategy Direct responsibility for completion and success of complex quarterly Epic upgrades and monthly/weekly change control and release processes Ownership of disaster recovery and downtime readiness for Epic systems Collaboration with MSKDigital Informatics and Technology(DigITs)Teams managing infrastructure, mobile, endpoint, networking, and application security Vendor Management Builds and manages relationships with Epic system Hosting Team and other companies that supply products and services to MSK's IT organization Ensures that vendors meet or exceed their contractual obligations by delivering quality products and services on time Project Management Manages complex systems projects requiring coordination of internal and external resources and schedules Documentsestablishedproject plans, as well as changes and decisions made in the project plan Assigns and secures resourcesrequiredfor all phases of a project Communicates progress and changes to allappropriate parties(e.g., management, users, vendors, staff, and other internal departments) through both formal and informal communication channels Establishes contingency plans when necessary and escalates problems/issues to appropriate levels of management for resolution Ensures delivery of successful project implementations and support according to plan Monitors progress on project plans by following up on assigned tasks against timelines to ensure project completion Leadership and Vision Strategic and operational leadership across multi-disciplinary technical teams Articulates and delivers vision for effective, usable, reliable, and safe Information Technology applications across Epic and non-Epic clinical and revenue cycle systems Key Qualifications Progressive IT leadership experience within large, complex healthcare organizations. Expertisein Epic infrastructure, environment strategy, and system integrations (e.g., Rhapsody, HL7). Proven success managing full Epic software lifecycles - upgrades, release management, and change control. Strong understanding of information security, server/network architecture, and disaster recovery readiness. Demonstrated experience managing vendor partnerships and ensuring performance against SLAs. Certifications related to Epic, infrastructure, operating systems, and project management Core Skills Strategic thinker with the ability to align technology roadmaps with institutional goals. Skilled at leading multidisciplinary technical teams and fostering cross-functional collaboration. Strong project and program management capability; disciplined execution under complex timelines. Deep knowledge of data protection, regulatory compliance, and system resilience standards. Exceptional communicator able to translate technical concepts for executive, clinical, and operational leaders. Analytical problem-solverwhoanticipatesrisk,drivesstructured change control, andchampionscontinuous improvement. Additional Information Schedule: Hybrid: 9:00 AM - 5:00 PM EST, Monday - Friday with flexibility as need in New York City Reporting to VP, Epic Systems Helpful Links Compensation Philosophy Benefits Pay Range: $198,000.00 - $336,500.00 FSLA Status: Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. 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