Central Operations Manager

Location: Eagan, MN

About Northwest Respiratory Services:

Headquartered in Eagan, MN, Northwest Respiratory Services (NRS) is a leading provider of respiratory and home medical equipment, proudly serving patients and healthcare partners across the Upper Midwest and Rocky Mountain regions. With 34 locations across 6 regions, NRS has built a strong reputation for delivering exceptional care and reliable service. Our mission is to ensure that patients receive the respiratory equipment and support they need - safely, efficiently, and compassionately.

Position Overview:

As a Centralized Operations Manager, you'll play a pivotal role in strengthening operational consistency across our network of branches and regions. This role is designed as a peer to our Regional Managers, with a focus on centralized oversight of logistics, dispatch, fleet, and facility operations. Based at our Eagan headquarters, you'll ensure that daily execution, compliance, and performance standards are met at our Eagan location.

This is a hands-on role that combines operational leadership with practical problem-solving. You'll oversee centralized operations teams, conduct audits, and drive accountability through metrics and scorecards - all while coaching and developing staff to achieve excellence.

Key Responsibilities:

• Multi-Site / Building Management
  
  
  
  • Oversee leases, maintenance, and compliance for 20 NRS-owned facilities across the Midwest in cooperation with our compliance officer.
  • Conduct operational audits to ensure compliance, consistency, and excellence across branches.
  
  
  
  
• Fleet Management
  
  
  
  • Maintain accurate records in Fleetio, Samsara, and other fleet management systems.
  • Provide organizational support in managing fleet logistics.
  
  
  
  
• Logistics / Dispatch Oversight
  
  
  
  • Lead centralized dispatch operations with a focus on accountability and measurable performance.
  • Develop and monitor daily routing plans, scorecards, and overtime controls.
  • Conduct morning check-ins and evening release processes to ensure operational discipline.
  
  
  
  
• Training & Development
  
  
  
  • Coach, train, and develop field service teams to improve execution and consistency.
  • Foster a culture of accountability and continuous improvement across regions.
  
  
  
  

Qualifications:

• 5+ years of experience in operations, supply chain, or logistics leadership, preferably within a wholesale, distribution, or healthcare-related environment.
• Experience in medical device, durable medical equipment (DME), or hospital supply chain operations preferred.
• Strong understanding of inventory control, warehousing, routing, and fulfillment operations.
• Hands-on experience with MRP or ERP systems and data-driven decision-making.
• Excellent problem-solving and organizational skills, with the ability to adapt quickly and manage multiple priorities.
• Proven ability to collaborate across diverse teams and regions to achieve common goals.
• Strong communication and leadership skills with a passion for continuous improvement and operational excellence.

Why Join NRS:

At Northwest Respiratory Services, you'll be part of a mission-driven team that makes a real difference in people's lives every day. You'll work in a collaborative, entrepreneurial environment where your ideas and initiative directly shape the company's growth and success. This is an opportunity to be a key change agent - helping NRS evolve from reactive operations to a more proactive, scalable, and data-driven organization.

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer - M/F/Vets/Disabled