Clinical Systems Adoption Specialist

POSITION SUMMARY:

The Clinical Systems Adoption Specialist is a critical member of the Provider Experience & Digital Adoption Team (PEDAT), reporting to the Senior Manager of PEDAT. This role supports providers across BMC Main, South, Brighton, and Ambulatory sites by enhancing the clinician experience, reducing EHR-related burden, and driving adoption and optimization of Epic and related clinical systems.

The Specialist serves as a provider-facing Epic expert who delivers targeted support and training, collaborates with clinical and IT leaders, and leverages data (e.g., Epic Signal) to achieve measurable improvements in efficiency, documentation quality, and provider satisfaction. While at-the-elbow support is an important component, the role is equally focused on advancing adoption, developing optimization strategies, and sustaining long-term efficiency gains.

Position: Clinical Systems Adoption Specialist

Department: CDIO Administration

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Adoption & Optimization

• Partner with providers to improve efficiency and reduce EHR-related burden through data-driven optimization strategies.
• Use Epic Signal and other tools to identify workflow challenges and recommend actionable improvements.
• Collaborate with IT/Clinical Informatics on solutions that align with system priorities, value-based care, and regulatory compliance.

Provider Support & Training

• Deliver personalized 1:1 and small group sessions, reinforcing training and supporting adoption of new Epic features.
• Provide targeted at-the-elbow support during go-lives, upgrades, and optimization cycles - balancing immediate assistance with long-term adoption goals.
• Contribute to the development of training materials, tip sheets, and best practice guides.

Feedback & Engagement

• Serve as the "voice of the provider," capturing frontline insights and ensuring they inform training and system design.
• Build strong, trust-based relationships with providers, supporting satisfaction and engagement with clinical systems.
• Promote PEDAT initiatives, driving participation in efficiency and adoption programs.

Analytics & Reporting

• Track and report key outcomes such as reduced ticket burden, improved user satisfaction, and provider time saved.
• Present findings to clinical and operational leaders, highlighting adoption successes and areas for improvement.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree or equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

• Master's preferred

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

• N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

• Epic certification (Ambulatory, Inpatient, or ClinDoc) preferred

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Strong knowledge of Epic applications and provider workflows, with proven experience using Epic Signal for optimization.
• Demonstrated success supporting providers in high-paced clinical environments.
• Excellent communication and interpersonal skills with the ability to build trust and translate technical issues into meaningful improvements.
• Familiarity with value-based care, regulatory requirements (CMS QPP/MIPS, Joint Commission, DNV), and digital health metrics preferred.
• Ability to manage multiple priorities independently across diverse clinical sites.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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