Financial Hub Specialist

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Community Oriented Recovery and Empowerment Services (CORES) and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Your Impact

The Financial Hub Specialist is responsible for supporting members of Fountain House to gain skills, strategies and resources around finances. You will guide members through skill-building, individualized support and coordinating with others at Fountain House as the members navigate budgeting, banking, benefits, financial planning and long-term wealth development. This position will require developing a knowledge and aptitude with the Fountain House model of social practice and utilize skills such as social design and engagement to support the development of efficacy and a higher quality of life in people who historically are denied financial opportunities.

Full-time on-site in our Hell's Kitchen Clubhouse

Monday to Friday, 9am to 5pm

$30.58 to $33.65 per hour

Your Impact Continued

• Responsible for the day-to-day organizing of the Financial Hub: facilitating meetings where members can get involved in the work, making schedules for the member bank, triaging to the correct person for people in need, and generally bottom lining the responsibility for the hub being open and working properly.
• Provides one-on-one support around budgeting, financial planning, special needs trusts, pooled income trusts, taxes, and benefits. Works with members to develop budgets that help them to maximize their quality of life and pursue their goals.
• Utilizes financial support as a tool of social practice, with the goal of increasing efficacy and quality of life.
• Develops curriculum with members of Fountain House around financial literacy, budgeting, avoiding scams, etc. Supports members of Fountain House to teach these courses.
• Maintains accurate financial documentation and records, including tracking member budgets, trust disbursements, and Excel sheets that track balances in Fountain House bank accounts that relate to member support.

Who You Are

• You are patient, empathetic, and community-centered, committed to supporting people who have historically faced barriers to financial access and opportunity.
• You have a detail-oriented and organized work style, ensuring accuracy in documentation, record-keeping, and follow-through across many moving pieces.
• You are energized by teaching, coaching, and building community, and you approach financial skill-building as part of a broader social practice that strengthens efficacy, autonomy, and quality of life.

What You Bring

• Bachelor's Degree or relevant experience required
• Experienced with customer service or other relevant work required
• Experience working with people with serious mental illness or other marginalized populations preferred

Why Join Fountain House?

• Empower Marginalized Communities - Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate in Mental Health Advocacy - Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership - Access mentorship, training, and career development opportunities in a rapidly evolving field.

Join Us and Make An Impact!

Be part of a movement that is transforming mental health care through research, advocacy, and community.

Fountain House, Inc. is an Equal Opportunity Employer

At this time Fountain House, Inc. is not able to sponsor visas

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.