New

Supervisor - Patient Access

UNC Health Care

United States, North Carolina, Rocky Mount

2460 Curtis Ellis Drive (Show on map)

Dec 12, 2025

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Patient Access Supervisor is responsible for oversight of the Patient Access staff and functions including, but not limited to, facility based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Revenue Cycle Director.

Responsibilities:

1. Supervises the day-to-day staff activities, and coordinates Patient Access coverage and staffing, for all assigned areas of responsibility.

2. Ensures all staff are properly trained, providing on the job training and recommending formal training as needed.

3. Monitors assigned work queues, and ensures all accounts requiring follow-up are cleared timely to prevent negative impact on AR

4. Demonstrates advanced knowledge of both commercial and governmental payer structures, and ensures changes in payer requirements are addressed in day-to-day processes.

5. Attempts to mediate daily patient scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently.

6. Demonstrates advanced knowledge of both commercial and governmental payer structures, and ensures changes in payer requirements are addressed in day-to-day processes.

7. Demonstrates knowledge of and proficiency with both Epic and all available electronic eligibility systems.

8. Independently develops unit structure and processes aimed at achieving set goals.

Other Information

Other information:

Associate's Degree in Business or related field. *In lieu of an Associates Degree, Nash UNC will consider 2 years of equivalent work experience in a managerial/leadership role.
Bachelor's Degree is preferred
1 year of experience in patient financial services experience in a professional or healthcare setting.

Job Details

Legal Employer:Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Registration Discharge

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Rocky Mount

Exempt From Overtime: Exempt: Yes

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.