Description
The Dispatcher role is perfect for someone who thrives in a fast-paced environment and enjoys being the central hub of communication. You'll coordinate technicians, solve problems in real-time, and keep jobs running smoothly, making a direct impact on customer satisfaction and field productivity. It's a great fit for someone organized, proactive, and ready to be a key player in daily operations. Self.Made. at RK
At RK, Self. Made. isn't a tagline, it's how work gets done. People here build more than projects; they build capability, confidence, and careers they can be proud of. With so much work designed and fabricated in-house, ideas move quickly from concept to shop floor to job site. Teams collaborate across disciplines, solve real-world challenges, and grow through hands-on work that truly matters
RK Company Overview
RK Industries is a second-generation family-owned company led by brothers Rick and Jon Kinning. With seven specialized business units working together, we deliver construction, fabrication, manufacturing, and building services with a focus on safety, quality, and craftsmanship.
People join RK for the craftsmanship, complexity, and the ability to make a real impact. Our in-house capabilities mean employees see their ideas become real solutions, creating meaningful collaboration and clear visibility into how work gets built. Growth happens through challenging projects, mentorship from experienced builders, and opportunities that stretch your skill set.
With RK University, accredited apprenticeships, competitive benefits, and deep community investment, RK offers the stability of a family-owned company with the opportunity and momentum of an industry leader.
Position Summary
Supports commercial field service operations by coordinating service scheduling, dispatching, and technician resources to maximize productivity and profitability. Assists management and superintendents in planning and achieving departmental goals while serving as a primary point of contact for customers. Ensures efficient job completion through proactive communication, customer service follow-up, and effective resolution of scheduling, service, and field issues. Role Responsibilities
- Assists in the administration of service coordination, field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.
- Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
- Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department's resources and objectives.
- Assists in answering heavy phone volume for both internal and external customers.
- Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost-effective manner, and knows when to reach out to management for assistance.
- Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments.
- Daily coordination with the Superintendents and technicians.
- Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.
- Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments, notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
- Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased.
- Makes appropriate judgements to remedy problems and ensure service recovery.
- Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.
- Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner.
- Working hours are Monday - Friday, 8:00am to 4:30pm.
Qualifications
- Assists in the administration of service coordination, field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.
- Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
- Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department's resources and objectives.
- Assists in answering heavy phone volume for both internal and external customers.
- Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost-effective manner, and knows when to reach out to management for assistance.
- Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments.
- Daily coordination with the Superintendents and technicians.
- Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.
- Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
- Accurately captures customer information GP Wennsoft, verifies documentation.
- Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased.
- Makes appropriate judgements to remedy problems and ensure service recovery.
- Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.
- Works with Field Supervisors to prioritize open calls and then dispatches in a timely
What Sets RK Industries Apart
- Safety: Our unmatched culture of safety is our foremost core value, guiding everything we do each day:Health, Safety, & Environmental
- Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry:Accreditations & Recognition
- Benefits: RK Industries offers competitive benefits to support your growth and well-being:Benefits & Rewards
- Philanthropy: RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation:RK Foundation
- Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program:RK University&RK Apprenticeship Program
Applications are accepted on an ongoing basis. RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law
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RK Industries
Jan 08, 2026