Sr. Technical Program Manager, Megapack Service Operations

• Serve as a key liaison between Operations, Service Engineering, Project Engineering, Product Management, and other cross-functional teams to prioritize activities, resolve issues, and facilitate successful change management
• Evaluate and optimize service readiness, processes, and performance metrics across the fleet, identifying opportunities for efficiency gains, redundancy elimination, and innovation in areas like remote troubleshooting, field repairs, and contract compliance
• Develop, implement, and manage comprehensive workflows and processes for service operations, ensuring alignment with organizational goals and regulatory standards
• Maintain and clean prioritized lists of activities and backlogs, assessing relevance, driving resolutions, and iterating on solutions to enhance overall fleet operations and support high growth rates
• Monitor the effectiveness of implemented processes through data analysis and collaboration with teams, making data-driven decisions to improve key performance indicators and ensure obligations are met across diverse service level agreements
• Independently manage multiple high-impact projects, balancing fleet-wide needs with daily operations while holding high standards for process additions and optimizations

• Bachelor's Degree in Engineering, Business Administration, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in technical program management, operations, or a closely related field, with a proven track record in process optimization, workflow development, and operationalization in energy, industrial, or technical environments (e.g., energy storage, batteries, battery energy storage systems, or power systems )Demonstrated expertise in managing cross-functional teams and stakeholders to achieve program goals, including prioritization, collaboration, and change management in dynamic settings
• Strong technical understanding of large-scale energy systems, including troubleshooting, repair processes (remote and field), safety protocols, regulatory requirements, and service level agreements relevant to grid-scale projects
• Excellent analytical and problem-solving skills, with the ability to handle complex data, make informed decisions, and drive improvements through metrics and iterative processes
• Outstanding communication and interpersonal skills, enabling effective collaboration with diverse teams and the clear conveyance of technical concepts to non-technical audiences

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.