Development Gift Processor Associate

Title: Development Gift Processor Associate

Hours: 40 hours; M-F 8:30 AM to 5:00 PM. May require after hours work as needed per the business need typically at year-end.

Location: Onsite 3 days per week at Tufts Medical Center in Boston, MA.

Job Profile Summary

This role focuses on raising critical philanthropic funds for Tufts Medicine from individuals, corporations, and foundations. This includes critical functions such as development operations (reporting, gift and fund management, database administration, prospect development), corporate & foundation engagement, development communications, engagement with clinicians, patients, and individual donors, case development, and activities that support these functions. In addition, this role focuses on performing duties to support the fundraising and/or development team. These duties may include: Assisting with administering policies and programs associated with public relations, communications, and special events designed to support development/advancement goals. Coordinating annual giving and memorial gift programs. Tracking and recording all donations, fund balances, and donor prospects. Conducting donor-related research to make informed decisions for communication efforts. Cultivating relationships with donors, maintaining donor database, developing donor communication, participating in special events, and acknowledging gifts. May be responsible for developing and managing planned giving programs. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An entry level role that applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area.

Job Overview

Under the general supervision of the Sr. Director of Development Operations, and with oversight from the Senior Development Officer, Gift Administration, this position supports the operational and fundraising activities of the Tufts Medicine Development Office. This position plays a key role in the accurate and timely processing of gifts and pledges, maintaining the integrity of donor and financial records, generating gift acknowledgements, and ensuring compliance with donor intent and IRS regulations. This position also assists with data management, prospect screening, event data entry, and project-based administrative tasks that support the broader philanthropy team across Tufts Medicine and each of its entities.

Job Description

Minimum Qualifications:

1. Bachelor's degree OR;

High School Diploma or equivalent AND Four (4) years of relevant experience in one (1) of the following areas: Retail banking, complex data entry, development operations, gift processing, or non-profit data management.

Preferred Qualifications:

1. Five (5) or more years of relevant experience, preferably in a healthcare or higher education setting.

2. Experience with donor databases such as Raiser's Edge; familiarity with data import tools, fund accounting, and CASE global reporting standards preferred.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Accurately processes and maintains records for all gifts, pledges, matching gifts, and donor transactions in the donor CRM (Raiser's Edge).

2. Manages all gift scanning, payment processing, and checks depositing in compliance with Tufts Medicine policies.

3. Ensures donor intent is correctly recorded and funds are properly designated; assists in resolving discrepancies with Finance.

4. Reconciles daily, monthly, and year-end gift reports with Finance and Treasury; supports audit and reporting activities as needed.

5. Generates, reviews, and mails timely and accurate gift receipts, acknowledgements, and pledge reminders.

6. Maintains data accuracy through ongoing cleanup initiatives, including duplicate record management, address corrections, and returned mail.

7. Enters and updates constituent information, relationships, and gift designations within the donor database.

8. Supports implementation of data standards and assists in documentation of procedures for gift entry and record management.

9. Provides administrative and logistical support for department projects and fundraising or stewardship events.

10. Provides administrative support for general Development Office operations, including answering phones, monitoring general inboxes, and handling interoffice deliveries and mail pickup.

11. Scans donor checks, performs data entry, and completes other financial record-keeping tasks in compliance with IRS regulations, while maintaining strict confidentiality and handling all donor information in accordance with HIPAA, the Donor Bill of Rights, and AFP ethical standards.

12. Under the direction of the supervisor, collaborates with gift officers, finance partners, and other internal teams to provide support that ensures accurate reporting and allocation of philanthropic revenue.

Physical Requirements:

1. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.

2. Frequently required to speak, hear, communicate, and exchange information.

3. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

Skills & Abilities:

1. Demonstrable commitment to the highest standards of ethical and professional conduct in alignment with AFP and HIPAA guidelines.

2. Excellent attention to detail with the ability to manage multiple priorities and deadlines.

3. Strong organizational skills and accuracy in data entry and recordkeeping.

4. Proficiency with Microsoft Office Suite, especially Excel and Word; experience with Raiser's Edge or other fundraising CRMs (Salesforce, Microsoft Dynamics, etc.) a plus.

5. Strong analytical, problem-solving, and decision-making abilities.

6. Excellent written and verbal communication skills; strong interpersonal skills and customer service orientation.

7. Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

8. Professional demeanor when interacting with donors, colleagues, and hospital staff.

9. Ability to adapt to shifting priorities and maintain confidentiality with sensitive donor and financial data.

10. Commitment to supporting the mission, vision, and values of Tufts Medicine.

11. Strong computer skills in Microsoft Word and Excel.

12. Working knowledge of IRS laws and regulations governing charitable giving.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: