Complex/Branch Services Consultant

What is the opportunity?

This role will provide temporary backup support for primary supervisory positions (e.g., Complex Assistant Manager, Complex Operations Manager, Sr. Branch Service Manager, etc.) during their extended leave absences (e.g., 4-6 months). As a contingency resource, you will maintain operational continuity by executing predefined duties as outlined below and under the guidance of existing complex leadership. This national hybrid position requires flexibility to deploy virtually or on-site across multiple locations, ensuring adherence to established policies and procedures during coverage periods.

• What will you do?
  • Maintain day-to-day operations by executing routine tasks (e.g., workflow approvals, compliance documentation, invoice processing, etc.) in alignment with existing protocols.
  • Facilitate compliance activities (e.g., inspections, AML monitoring, record retention) by implementing predefined checklists and reporting findings to oversight teams.
  • Follow prescribed procedures for FA onboarding, licensing tracking, and technology adoption (e.g., Wealth Plan, CAL) without modifying core processes.
  • Coordinate logistics for compliance reviews, training sessions, and branch visits using approved templates and schedules.
  • Process financial/administrative tasks (e.g., expense approvals, report reviews) within delegated authority limits.
  • Act as a liaison between complex/branch staff and internal teams (e.g., BSG, Legal) to relay information and requests.
  • Communicate policy updates to staff using pre-approved messaging, materials, and scheduled meetings.
  • Support FA inquiries on operational matters (e.g., client paperwork, system access) via established help channels.
  • Monitor adherence to compliance requirements (e.g., meeting documentation, surveillance mandates) and flag deviations to supervisory teams and field leadership.
  • Assist with annual compliance inspections by gathering documentation and coordinating logistics under leadership direction.
  • Handle all confidential and sensitive information in strict adherence to RBC's Code of Conduct and established protocols.
  • Ensure adherence of all complex record-retention requirements
  • Ensure ongoing compliance with regulatory requirements by maintaining the required supervisory log, including documenting supervision duties as required by each specific role.
  • Visit all branches in the complex per policy guidelines documenting as directed by RBC's policies and procedures.
  • Support CSC staff training by delivering foundational system and procedure training as required by their role.
  • Facilitate role-specific training for complex and branch management level staff on procedures, system navigation, and operational workflows when directed.
  • Coordinate field training for complex/branch personnel as needed when in assignment with assigned Technology Application Trainers.
  • Reinforce adherence to RBC's training standards during backup assignments, ensuring consistency with learning objectives and policies.

What do you need to succeed?

Must-have

• Minimum of 5 years of industry experience
• Minimum of 3 years of management/supervisory experience
• Working knowledge of branch/complex operations, compliance protocols, and RBC systems
• Advanced understanding of the financial services and wealth management
• Comprehensive and in-depth knowledge of investment products and strategies and their suitability for clients based on investment objectives and financial status
• Comprehensive understanding of the operations of a branch/complex office
• In-depth understanding of the firm, regulatory and industry compliance policies and procedures
• Bachelor's degree or equivalent work experience
• Ability and willingness to travel up to 40% and work flexible hours across all time zones.
• Series 7, 8 (or 9/10) and 63, 65 (or 66) and other licenses as required (e.g., Insurance, 3)

Nice-to-have

• Experience in backup or contingency roles requiring rapid process adoption.
• Familiarity with financial advisor and client associate support functions (e.g., onboarding, licensing).

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $85,000 - $150,000, depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.