New

Administrative Support Specialist - Advanced

East Carolina University

$34,602 - $56,422

United States, North Carolina, Greenville

Dec 19, 2025

Position Details

Position Information

Job Title	Administrative Support Specialist - Advanced
Position Number	922015
Vacancy Open to	All Candidates
Time-Limited	No
Department Homepage	https://housing.ecu.edu/
Advertising Department	CAMPUS LIVING
Division	Student Affairs
Classification Title	10422 Administrative Support Specialist
Competency Level	3 - Advanced
Working Title	Administrative Support Specialist - Advanced
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Recruitment Range	$34,602 - $56,422
Anticipated Hiring Range	$45,750 - $48,290
Salary Grade Equivalency	NC10
Work Schedule	Monday - Friday
Work Hours	8:00 a.m. - 5:00 p.m.
Position Location (City)	Greenville
Job Category	Staff - Office/Clerical
Organizational Unit Overview	The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties	This position copartners with the Front Desk Manager to assist with student room assignments and procedures used in the assignment area. These responsibilities include overseeing or monitoring cashiering activities, charges, rosters, correspondence, telephone, email inquiries, meeting with students and parents, and processing room assignments, and the student re-application process. Establish and coordinate all internal processes related to on-campus housing assignments for students for the Academic Year (fall and spring) using StarRez and multiple shared drives and Microsoft Teams. Meet all Cashier's Office deadlines for student's financial accounts regarding housing assignments - to avoid class schedule drops and unnecessary issue of refunds. Cultivate and maintain relationships with campus partners within Athletics, Living Learning Communities, the Honors College, and Global Affairs office, with regards to completion of housing contracts and placement of their students within the residence halls. Create and support data systems to track LLC students/ groupings. Manage cashiering activities, housing fees, building rosters, correspondence to students and campus partners, and telephone and email inquiries. Process daily updates to housing assignments including housing contract cancellations, Campus Living Conduct removals, Resident Advisor changes, and room changes. Directly supervise one full-time professional staff member and co-supervise six student workers who serve as the first point of contact for the Assignments area of Campus Living. Represent the department at university events including orientation, answering student and family questions. Provide customer service and guidance to students and families regarding university policy and Campus Living procedures. Work with a range of internal and external customers explaining deadlines, problem solving and working to meet the needs of customers. This position will document processes, maintain written records and explain processes to external customers who may be unfamiliar with the university environment.
Minimum Education/Experience	High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation	None
Preferred Experience, Skills, Training/Education	Experience with ECU systems including Banner screens and queries. Knowledge of related University policy, procedures and resources. Experience working with data systems, using data systems for data management and general reporting.
License or Certification required by the Department	None
Special Instructions to Applicant	Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date	12/19/2025
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.	01/07/2026
Open Until Filled	No
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/90576
Alternate option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
Nondiscrimination Statement	East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.