Sr Enterprise Order Management Specialist

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Order Management Senior Specialist ensures quality, accuracy, and financial compliance throughout the Order to Invoice lifecycle. This role requires a service-oriented individual with strong organizational and communication skills, attention to detail, and the ability to work both independently and collaboratively. The specialist is responsible for reviewing order requirements, executing purchase orders, maintaining accurate records, and providing timely updates to internal and external clients. Success in this role depends on efficient task execution and the ability to prioritize in a fast-paced environment.

What you'll do

• Manage transactions from order submission through Quality Assurance, purchase order placement, client communication, and PO receipt
• Review and approve order transactions for financial and vendor compliance
• Ensure timely and accurate processing of orders
• Resolve order-related questions and issues independently
• Place Sirius purchase orders with suppliers and maintain accurate records
• Communicate order status proactively via email and order status platforms
• Collaborate with Sales Support Advisors, Client Executives, and Solution Specialists on post-sales activities
• Track and update purchase order status, changes, and progress
• Maintain database integrity and process PO receipts per Sirius policies
• Escalate issues to management as appropriate
• Provide backup support to other Order Management Specialists, Quality Assurance Coordinators, and Receiving Specialists
• Identify training needs and assist in onboarding and training new team members
• Document policies, procedures, and standard practices for the department

What we expect of you

• Bachelor's Degree and 1 year of experience in Order to Invoice operations or related experience OR
• 5 years of experience in Order to Invoice operations or related experience without a degree
• Demonstrated organizational, time management, multitasking, and prioritization skills
• Ability to adapt to change with resilience and composure in a dynamic environment
• Strong written and verbal communication skills
• High attention to detail and effective data entry skills
• Proficiency in Microsoft Office, especially Excel (including formulas and filters)
• Knowledge of business practices related to purchasing, pricing, and payment for goods and services
• Critical thinking and problem-solving skills
• Ability to solve straightforward problems with moderate guidance
• Experience with Salesforce.com (preferred)
• Reseller industry experience (preferred)
• 2 years of industry experience in Order to Invoice operations (preferred)

Pay range: $26.00 - $40.00 hourly, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.