Security & Emergency Ops Lead (On Site Troy, MI) - Health Alliance Plan

GENERAL SUMMARY:

The Security & Emergency Operations Lead is the on-site integrator for security operations, emergency preparedness, and business continuity at HAP Troy, with multisite accountability for the Detroit location and future HAP sites across Michigan. This is a senior individual contributor role (no direct reports) that leads security and emergency management processes and decisions in partnership with HFH Security and HAP leadership.

The role serves as the single point of accountability for site-level security and emergency operations at HAP Troy, with a dotted-line partnership to HFH Security. The position optimizes guard post coverage and schedules; manages security technologies and vendors (video, access control, alarms, patrol vehicle); and functions as the on-site point of contact for emergency planning, exercises, incident command activation, and after-action improvement.

The Security & Emergency Operations Lead exercises independent judgment to assess risk, interpret policy, and implement corrective actions that maintain a safe, secure, and compliant environment aligned with HFH policies, CMS/OSHA expectations, and recognized emergency-management best practices.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1) Security Operations & Coverage (Partnership Model)

• Lead daily and weekly scheduling and post optimization for on-site security coverage, using incident and activity patterns to recommend redeployments and special details (events, contractors, after-hours), and coordinating approved changes with HFH Security leadership.
• Own service intake for security requests (e.g., badging/access changes, door issues, camera footage retrieval, alarms). Set and manage SLA targets, triage/dispatch to HFH Security, Facilities, or vendors, and report monthly performance.
• Review incident reports and pass-on information for completeness, accuracy, and timeliness; escalate high-risk issues and track corrective actions with HFH Security.
• Monitor trends in security events, identify patterns, and recommend and implement operational adjustments (post changes, patrol patterns, visitor flow, access restrictions) to reduce risk.

2) Security Technology & Vendor Coordination

• Serve as the site owner for security technologies (CCTV, access control, alarms, visitor systems, patrol-vehicle technology), ensuring systems are configured to meet site risk and operational needs.
• Prioritize and initiate work orders with HFH Security, Facilities, IT, and third-party vendors for repairs, upgrades, and new installations; verify completion and performance.
• Participate in design reviews for construction and renovation projects to ensure security requirements (doors, hardware, access points, cameras, panic buttons) are incorporated into plans.
• Maintain site documentation for camera views, access-control groups, and alarm points; recommend and implement changes as roles, departments, or risk conditions evolve.

3) Emergency Preparedness, Exercises, and Incident Response

• Plan, design, and independently lead site-level emergency exercises and drills (fire, active threat, severe weather, medical events, IT outages), including scenario development, objectives, and evaluation criteria aligned with HFH emergency management standards.
• During incident command activation, serve in an assigned ICS functional role (e.g., Operations, Safety, Liaison) with delegated authority to assess conditions and operational impacts, prioritize actions and allocate on-site resources (guards, contractors, building systems), and implement immediate protective measures and temporary process changes to stabilize the incident.
• Following drills, incidents, or activations, lead formal After-Action Reviews (AARs) to identify root causes, process gaps, and control failures; develop written Corrective Action Plans with owners, timelines, and measurable outcomes; and independently implement site-level changes within defined authority, such as revised procedures, new communication workflows, signage, guard post modifications, or access-control adjustments.
• Develop and maintain site emergency procedures and playbooks, ensuring alignment with CMS, OSHA, HFH policy, and industry best practices; act as the subject-matter expert on emergency operations for HAP Troy.
• Provide expert recommendations to leadership on vulnerabilities, mitigation strategies, and resource needs, and track completion of mitigation items through to closure.

4) Policy, Training, and Compliance

• Interpret HFH Security and Emergency Management policies and translate them into site-specific procedures for HAP Troy.
• Develop and deliver orientation and refresher training for leaders, staff, and vendors on topics such as access control, visitor management, workplace violence prevention, emergency response, and reporting expectations.
• Partner with HFH Security, Environment of Care, and Compliance to prepare for and respond to audits and regulatory surveys; ensure documentation and practices are survey-ready.
• Monitor adherence to security and emergency procedures; recommend and implement procedural corrections when non-compliance or gaps are identified.

5) Facilities, Safety, and Operational Support

• Assess facility-related security and safety issues (e.g., malfunctioning doors, unsecured areas, alarm problems, obstructed egress, unsafe conditions) and make real-time decisions to protect people, property, and operations.
• Within defined authority, implement corrective actions such as temporarily adjusting access levels or locking/unlocking areas, directing guards or staff to secure vulnerable locations, initiating system resets or temporary workarounds, and requesting immediate vendor or Facilities response for critical issues.
• Review building and security incident data to identify patterns and root causes (e.g., repeated door alarms, recurring tailgating, problematic entrances); propose and implement operational changes such as modified routes, signage, physical deterrents, or process updates.
• Serve as the on-site decision-maker for security continuity during planned and unplanned facility outages (construction, utility disruptions, technology downtime), coordinating with Facilities, HFH Security, Property Management, and departments to maintain safe operations.
• Exercise delegated authority to approve or deny specific access requests based on role criteria, risk assessment, and HFH/HAP policies; ensure access levels are appropriate and regularly reviewed.

6) Collaboration, Reporting, and Continuous Improvement

• Maintain strong working relationships with HFH Security, Facilities, Property Management, IT, HR, and site leadership to align security and emergency operations with business needs.
• Prepare and present regular security and emergency-operations reports (metrics, trends, corrective-action status, risk updates) to the Director, Support Services, and HFH Security leadership.
• Continuously evaluate and improve security and emergency-operations processes, leveraging lessons learned, best practices, and technology capabilities.
• Represent HAP Troy on relevant HFH Security, Environment of Care, and Emergency Preparedness committees as assigned.