Sr. Credit & Collections Analyst
 Tierpoint LLC | |||||||||
 United States, Missouri, St. Louis | |||||||||
 Dec 20, 2025 | |||||||||
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Sr. Credit & Collections Analyst Job Locations
US-MO-Saint Louis
Overview Responsible for enforcing credit policies all collection activity associated with an assigned portfolio of accounts. Accurately complete daily, weekly & monthly activities to meet performance objectives set by management. Develop solid relationships with key internal contacts and external customers through an ongoing written and verbal dialog. Responsibilities * Provides quality internal and external customer service surrounding the Company values. * Assess credit risk for new customers daily and existing customers semi-annually using automated processes per stated schedules. * Prepare balance sheet reconciliations for allowance accounts. * Participate in various department projects to drive quality improvements, processes, and initiatives. * Prepare reports and analyses for management including cash receipts forecast. * Independently prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up. * Perform root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues. * Contact delinquent customers by phone and email. * Prepare customer account reconciliations. * Evaluate customer payment trends and recommend accounts for escalated collection efforts. * Negotiate terms for settlements and payment plans for management approval. * Establish and maintain effective, cooperative and collaborative working relationships with colleagues, customers and cross-functional teams. * Provide ad-hoc reporting, as requested. * Other duties as assigned. Qualifications * Ability to work on multiple projects simultaneously. * Ability to work both independently and with others. * Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines. * Proficient in use of financial, accounting, and collection systems * Effectively communicate both verbally and in writing across all levels of the organization. * Establish and maintain effective, cooperative, and collaborative working relationships with colleagues, customers, and cross-functional teams. * Excellent time-management, organization, prioritization, and problem-solving skills. * Detail oriented with high degree of accuracy. Preferred Experience * 3 - 5 years Credit & Collection experience in a high-volume B2B service industry environment. * College graduate with Bachelor's or Master's degree in Business Administration, Accounting, or Finance preferred or equivalent experience. * Prior experience particularly in the data center or other technology services industry. * Basic understanding of financial statements, customer contracts and collection processes. * Experience creating Excel formulas (including xlookups, vlookups) and pivot tables. Working Conditions * Hybrid Pay Transparency
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