Academic Affairs Specialist I

• Provides exam support, manages COVID protocol procedures, and serves as a Zoom proctor, following up with students and faculty to arrange accommodations and makeup exams.
• Serves as a liaison to Student Services for Disabilities (SSD) and collaborates with faculty and the SSD Director to ensure compliance with Section 504 of the Rehabilitation Act of 1973.
• Manages all aspects of exam proctoring, including creating seating charts, coordinating proctoring instructions with faculty, and arranging makeup exam scheduling and proctor coverage.
• Provides ExamSoft support and troubleshooting for faculty and staff.
• Conducts syllabi compliance audits in Canvas and the Provost's Syllabi Repository and maintains a complete list of course syllabi distributed each term.
• Analyzes academic records to determine each student's academic status and prepares reports summarizing academic standing.
• Assists with academic audits by reviewing student registration and academic information, analyzing records for PharmD degree certification, confirming course articulations and academic verifications, and auditing commencement lists in coordination with the Marketing Department and Registrar's Office.
• Manages and prepares student verification letters in collaboration with the Associate Dean for Academic Affairs.
• Collaborates with the Program Manager for Academic Affairs and Enrollment and other OAA staff to provide data and identify longitudinal trends for student cohorts.
• Manages the Rho Chi Tutoring Program by creating EPAFs, verifying timesheets, and overseeing tutor operations.
• Provides staff support for academic committees, including the Assessment and Curriculum Committees.
• Serves as the budget manager for the Office of Academic Affairs.
• Maintains non-academic calendars within the unit and coordinates facility scheduling for non-academic meetings and events using EMS.
• Collects academic and related data from systems such as Banner and OnBase, resolves deficiencies, and requests updates or additional information as needed.
• Serves as a point of contact for students and provides guidance on academic policies and procedures while directing them to appropriate resources.
• Communicates academic policy information to faculty and staff regarding petitions, registration, overrides, and processes within the learning management system and SharePoint.
• Cross-trains to support other office functions and provides primary or backup support as needed.
• Coordinates and tracks faculty development events.
• Performs other duties as assigned or requested.

• Two (2) years of work experience in programs/administrative coordination preferred.
• High School Diploma or GED
  
• Advanced proficiency in MS Office suite

• Bachelor's degree
• Two (2) years of work experience in an educational setting.
• Must be service-oriented and have strong interpersonal skills.
• 
  FERPA Training or Certification.
• Familiarity with academic program policies and procedures in higher education.
• Willingness and ability to work well with others; work as a collaborative team member; and share ideas, knowledge, and information with others.
• Effective verbal, written, and electronic communication skills.
• Ability to analyze, organize, and prioritize tasks.
• Ability to work independently, asking for guidance when appropriate.
• Ability to adapt to new and changing technology, policies, and procedures.
• Willingness to learn.
• Ability to interpret and communicate policies and procedures to a variety of constituents.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.