Mgr - Vendor Receivables

SUMMARY:

The Hospital Receivables Vendor Manager is responsible for overseeing the relationships and performance of third-party vendors who are engaged in the management and collection of hospital receivables. This role ensures that all vendor activities align with hospital policies, compliance requirements, and revenue cycle objectives to optimize cash flow, reduce bad debt, and enhance overall financial performance.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES:

• Vendor Oversight: Manage and evaluate the performance of external receivables vendors, and other contracted partners.
• Contract Management: Negotiate, review, and maintain contracts with receivables vendors, ensuring service level agreements (SLAs) and compliance standards are met.
• Performance Monitoring: Track vendor performance metrics such as recovery rates, days in accounts receivable, and customer service quality. Conduct regular review meetings with vendors to assess results and address issues.
• Compliance & Audit: Ensure vendor activities comply with federal and state regulations (e.g., HIPAA, FDCPA), hospital policies, and patient privacy requirements. Participate in audits and implement corrective actions as needed.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness in receivables management.
• Reporting: Prepare and present regular reports on vendor performance, receivables status, and key trends to hospital leadership.
• Issue Resolution: Serve as the primary point of contact for vendor-related escalations, disputes, or service issues. Facilitate resolution in a timely and professional manner.
• Stakeholder Collaboration: Work closely with internal teams such as Patient Financial Services, Revenue Cycle, Compliance, and IT to ensure alignment and support for vendor activities.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business Administration, Finance, Healthcare Administration, or a related field (preferred).
• 5+ years of experience in hospital revenue cycle management, accounts receivable, or vendor management.
• Strong knowledge of healthcare receivables processes, regulations, and best practices.
• Proven ability to manage vendor relationships and negotiate contracts.
• Excellent analytical, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and hospital information systems.
• Certification in Healthcare Financial Management (e.g., HFMA) is a plus.

• Strong organizational and project management abilities.
• Ability to analyze data, identify trends, and drive process improvements.
• Detail-oriented with a high level of accuracy and integrity.
• Effective problem-solving and decision-making skills.
• Capability to work independently and collaboratively within cross-functional teams.

• Strong organizational and project management abilities.
• Ability to analyze data, identify trends, and drive process improvements.
• Detail-oriented with a high level of accuracy and integrity.
• Effective problem-solving and decision-making skills.
• Capability to work independently and collaboratively within cross-functional teams.

This position typically operates in a hospital office environment. The role may require extended hours during peak periods or to resolve critical vendor issues.

The Hospital Receivables Vendor Manager typically reports to the Director of Revenue Cycle or a similar leadership position within the hospital's finance or administration department.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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