HO Commercial Process, Performance, & Transformation

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Job Description:

Job Summary:

Lead the ASCX team, which is the center of excellence for commercial projects, processes, reporting and governance covering; process, projects, transformation initiatives, analytics, CRM, reporting, and dashboards. Provide strategic and operational support to the Chief Commercial Officer. Standardize ways of working to continuously improve the Commercial & Support function's business performance. Deliver concrete process improvements to remove inefficiencies and bottlenecks in alignment with the ASC Leadership Team's feedback, establish annual objectives, performance KPIs, and continuously measure achievement against targets. Maintain a performance dashboard of ASC activities highlighting strengths and deviation/areas needing improvement. Take a proactive approach to solving issues. Bring discipline and conformity to all ASC does - establish a common approach to reporting, performance management, improvement efforts, or training. Support the Commercial & Support organization with implementation of standard ways of working.

Primary Responsibilities:

Strategic Projects & Transformation40%

• Interface with finance & PM for forecasting process

• Regional strategy into central commercial strategy

• Create and enact the vision of ASCX in various regions contributing gaps and the needs from region to further refine central x-functions KPIs

• Lead regular Commercial Strategy updates, Shareholders presentations, Approval Committee Meeting (ACM), as well as special short term projects (e.g. Soft Credit Hold; Competence Management; KYC)

• Bring consistency of content and approach to the ASC Team meetings and the Regional sales meetings (i.e. agenda, content, potential training requirements, etc.)

• Promote best practices and new technologies to enhance overall performance; lead improvement initiatives both within commercial and with cross-functional partners

• Ensure continuous improvement of our tools, especially CRM (or eventually SalesForce...)

• Lead strategy &/or transformation initiatives aimed at driving change, innovation, and continuous improvement within commercial processes and ensure timely achievement of key milestones and deliverables

• Act as a main internal consultant to the CCO

Performance Management and AOS (Airbus Operating System)20%

• Ensure consistency and tracking of top KPIs and that OI & customer satisfaction KPI tree functional are relevant and executionable

• Define the consistency of data, reports, and tools to ensure that the ASC executing function can monitor KPIs performance

• Track and analyze performance data to identify trends, areas for improvement, and opportunities for optimization

• Conduct reporting and maintenance of dashboard, monitoring KPIs, process management and development, risk and opportunity management reporting, planning AOP, headcount allocation spend, and coordinate weekly ELT updates

• Be ASC MMIP focal point and collaborate with ASC Leadership Team on most effective ways to implement transformation plans

• Ensure business process ownership & crossfunctional, business performance communication by region & whole ASC

• Manage CSIP KPI by ensuring cross functional consistency in achieving the objective

• Define the consistency of data, reports, and tools to ensure that the ASC executing function can monitor KPIs performance

• Execute the AOS roadmap (KPI tree & Performance management (KPM); Standard Agenda (STD); and Practical Problem solving (PPS)

• Meet maturity level targets for each AOS Brick

• Further develop Commercial key performance indicators (KPIs / KPI Trees) and metrics to measure the efficiency and effectiveness of commercial operations

• Develop and implement a live performance dashboard to track common KPI

• Improve the frequency, data quality, and value of ASC reporting (esp. of KPI), in part by working with ASCCY and AOS experts

• Identify and implement pilot projects in ASC to address top offenders of business performance (SQCDP/PPS/KPM/STD/MCR)

Processes & Quality Management10%

• Develop and execute a commercial process improvement strategy aligned with organizational goals

• Provide data, analytics and best practice guidance for the optimization of commercial processes

• Assess existing commercial processes and identify opportunities for improvement and innovation

• Assist cross-functional teams with implementation of process enhancements and ensure their effectiveness

• Clarify and communicate commercial process owner landscape

Stakeholder Engagement and Collaboration10%

• Collaborate closely with stakeholders across various departments to increase efficiency

• Build strong relationships with internal teams to drive improvement actions and facilitate change management

• Provide commercial input for the E2E process

Team Leadership and Development10%

• Lead multi-regional direct reports

• Cultivate crossfunctional performance optimization

• Foster a culture of continuous improvement, learning, and innovation

Qualified Experience and Training:

Education:

Required

• Bachelor's/Master's degree in Business Administration, Operations Management, or a related field.

Experience:

Required

• Proven experience (10+ years) in a similar role, focused on commercial strategy, improvement, and transformation

• Strong understanding of aviation aftermarket commercial operations, with expertise in process optimization methodologies

• Keen understanding of the business issues, key stakeholders, as well as external dynamics which inform priority setting and decision recommendations

• Demonstrated experience in leading and managing cross-functional teams

Preferred

• Experience in consulting, internal audit, and/or advising are a plus

Licensure/Certifications:

Preferred

• Additional certifications in process improvement methodologies (e.g., Six Sigma, Lean) are a plus

Travel Required:

• 20% Domestic and International

Citizenship:

• Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
  

Clearance:

• N/A

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

• Strong interpersonal skills and a flair for productive collaboration across varying functions

• Exceptional communication and presentation abilities

• Excellent analytical skills and the ability to translate data into actionable insights

• An excellent problem-solver

• Creative and results-driven thinker

• Customer mindset

• Strong team player

• Proactive self-starter with a can-do attitude

• Open to feedback

• Solid understanding of Airbus network

• Diplomatic and open/'out-of-silo' mindset, ability to build successful relations across functions and with all stakeholders

• Ability to work in an international context

• Comply with Satair's mission, values, guidelines on Ethics & Compliance

• Understand, share and live Satair values and rules

• Respect Satair processes and procedures agreed per function

• Participate in optimizing Satair's business procedures by applying existing Satair's IT systems

• Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements

• Identify and offer suggestions to improve efficiency

• Be well informed on & familiar with the latest developments of Satair business

• Participate in occupational safety and health efforts

• Contribute to a positive and inspiring working environment

• Demonstrated success as a team player.

• Strategic thinker with a structured approach to problem solving.

• Ability to work in an international environment and reach out across functions with a variety of individual interests

Communication Skills:

Required:

• Strong communication skills in written and verbal English

Preferred

• Fluency in another language is highly desirable.

Technical Systems Proficiency:

Required:

• Extremely proficient in Microsoft Office Suite and Google Suite.

Preferred:

• Demonstrated knowledge and understanding of changing technologies (AI)

Organizational information:

This position will report directly to the Chief Commercial Officer

Direct Reports:

Is this a people manager? Yes

# of Exempt Reports: 3+ in US and Europe (Additional in AOP)

# of Non-exempt Reports: 0

Physical Requirements:

• Onsite 60% or remote 40%

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. N/A

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs N/A

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. N/A

• Sitting: able to sit for long periods of time in meetings, working on computer. Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor. Daily

• Travel: able to travel independently and at short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. N/A

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor. N/A

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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