Member Advisor I

Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union's Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.

EDUCATION/CERTIFICATION: High school diploma or equivalent.

EXPERIENCE REQUIRED:

One (1) year of financial institution experience.

or

Two (2) years of call center experience.

or

Three (3) years of customer service experience for every year of financial institution experience required.

We're honored to be named Best of the Border in the 2025 Community's Choice Awards!

Thank you, El Paso and Las Cruces - serving this community for 70 years has been our greatest privilege.

Here's to 70 years strong and many more ahead!

FirstLight Federal Credit Union is an Equal Opportunity and Affirmative Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.