Medical Assistant-Mohegan Sun Walk In Center

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. The Medical Assistant II, as a result of experience, training, and proficiency in the department, is able to perform all requirements of the position at a competent level.

EEO/AA/Disability/Veteran

• 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Consistently documents professionally, accurately, and completely. 1.5. Ensures that patient records are prepped accurately and completely prior to the visits. 1.6. Performs screening per physician/provider guidelines. 1.7. Assists physicians/providers with various procedures. 1.8. Obtain pre-authorizations when necessary. 1.9. Conveys instructions to patients/family members/caregivers. 1.10. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.11. Maintains patient records effectively. 1.12. Efficiently manages and routinely checks the EPIC in-basket. 1.13. Answers and returns calls promptly and provides pertinent information. 1.14. Provides patient care and compassion above and beyond the minimal requirements. 1.15. Demonstrates strong clinical competency in the department.
• 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Proficient in front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
• 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 3.6. Reports inadequate supplies, faulty equipment, and environmental problems to appropriate person. 3.7. Performs environmental and OSHA regulatory compliance and documents in clinical equipment logs as required by department.
• 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Takes the lead with Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborates in the development and delivery of programs and activities for individuals, families, and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocates on behalf of vulnerable individuals and populations. 4.11. Actively participates in a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals, and members of the community. 4.12. Collaborates in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 4.15. Effectively assists in the care of patients in vulnerable populations as appropriate and demonstrates a thorough understanding of the safety considerations of vulnerable populations. 4.16. Assumes responsibility for training and precepting co-workers in acclimation to the department or to new processes.
• 5. The Medical Assistant II will administer vaccines once they have completed the required training. The Medical Assistant II will only administer vaccines in the State where it has been approved/authorized.
• 6. May perform other duties as required.

EDUCATION

High School Diploma or equivalent. Graduation from an accredited medical assistant certificate program.
Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.

EXPERIENCE

Minimum of one (1) year of medical assistant experience in Northeast Medical Group (NEMG) in a primary care or specialist office.

LICENSURE

Certification/Registration (CCMA/CMA/AAMA/RMA) required. Certification/Registration may be accepted in lieu of graduation from an accredited MA school.
Certification in Basic Life Support (BLS) preferred.

SPECIAL SKILLS

Ability to follow directions effectively and consistently.
Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexible and cooperative, with the capacity to adapt to changing demands of the role.
Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.